Outsourced Operations Manager

Dyson; Johor Bahru; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Transport allowance

Medical care

Job summary

Dyson is seeking an experienced operations leader in Malaysia to direct daily manufacturing, develop people and processes, and ensure high-quality output across partner networks.

You will drive Lean, Six Sigma, 5S, Kaizen initiatives, manage both direct and indirect teams, and engage senior leadership and external partners to deliver OTIF and cost improvements while upholding CSER and safety standards.

Qualifications

• Minimum 5 years of operations leadership experience in electronics or contract manufacturing.
• Bachelor’s degree in Engineering, Operations Management or related technical discipline.
• Deep proficiency in world‑class manufacturing methodologies: Lean, Six Sigma, 5S, Kaizen, Hoshin Kanri.
• Experience managing direct and indirect teams with strong stakeholder engagement.
• Capable of challenging and collaborating with senior leadership and external partners.
• Understanding of risk management, CSER/EHS, and process optimisation in manufacturing.

Responsibilities

• Oversee day‑to‑day manufacturing operations to maximise output and quality.
• Build relationships with partner organizations and establish operational competences.
• Ensure compliance with Dyson requirements, CSER, health & safety, and local policies.
• Define and improve KPIs (OTIF, quality, cost, yield, throughput) with reporting frameworks.
• Lead continuous improvement initiatives (Lean, Six Sigma, 5S, Kaizen) to cut waste and costs.
• Inspire and develop both direct and indirect teams, fostering accountability and inclusion.
• Identify and mitigate risks from new products, technology transfers and process changes.
• Coordinate cross‑functional and external partner collaboration for seamless delivery.

Skills

Operations leadership

Stakeholder engagement

Change management

People leadership

Problem solving

Education

Bachelor's degree in Engineering or related field

Tools

Lean manufacturing

Six Sigma

Job description

About The Role

You are at the centre of our manufacturing network—turning vision into reality. Your role is to direct daily operations, develop people and processes, and secure seamless, high-quality product delivery. Success means bridging the needs of the business, our global teams, and our key external manufacturing partners.

Key Responsibilities

• Operational Leadership – Oversee and manage day-to-day manufacturing operations to maximise output, productivity, and product quality. Ensure all procedures comply with Dyson’s global standards, industry regulations, and local policies.
• Partner Engagement – Build and cultivate strong relationships with key stakeholders in partner organizations. Establish operational competences within CM/JDMs to deliver high-performance.
• Factory Management & Compliance – Oversee end‑to‑end factory performance, championing operational excellence, compliance with all Dyson requirements, and local regulations in CSER (Corporate Social & Environmental Responsibility), health & safety, and ethical standards.
• KPI & Process Management – Define, implement, and continuously improve rigorous operational KPIs (including OTIF, quality, cost, yield, and throughput). Lead due diligence to ensure robust reporting, auditing, and analytical frameworks.
• Continuous Improvement & Excellence – Embed a culture of continuous improvement through world‑class manufacturing methodologies (lean, Six Sigma, 5S, Kaizen, Hoshin Kanari). Lead waste reduction, process optimisation, and efficiency programmes to deliver better cost, quality, and speed.
• People Leadership & Capability Building – Inspire, mentor, and develop both direct and indirect teams (including partner teams), fostering a people‑centred leadership style. Actively develop talent, build a culture of accountability, and champion diversity and inclusion.
• Change & Risk Management – Proactively identify, communicate, and mitigate risks—including those arising from new product introductions, technology transfers, and process changes. Lead the operational response for critical escalations.
• Stakeholder Management – Coordinate cross‑functional teams within Dyson and with external partners, ensuring seamless operational delivery and alignment with business strategies.

Key Deliverables (First 6 Months)

• Rapidly assess and stabilize partner manufacturing output, delivering on‑time, in‑full (OTIF) results.
• Establish best‑in‑class operational reporting, issue management, and escalation processes.
• Drive measurable improvement in KPIs (quality, yield, cost, efficiency).
• Lead continuous improvement and cost‑reduction initiatives across all factories.
• Ensure full compliance with Dyson’s CSER, health and safety, and reporting standards.
• Build strong, collaborative working relationships with C‑level partner executives.

About you

• Minimum 5 years’ operations leadership experience in electronics or contract manufacturing operations, with a demonstrable track record operating in high‑mix, complex manufacturing environments.
• Bachelor’s degree (or higher) in Engineering, Operations Management, or a related technical discipline.
• Deep proficiency in world‑class manufacturing methodologies: Lean, Six Sigma, 5S, Kaizen, Hoshin Kanri, and robust operational excellence practices.
• Experience managing both direct and indirect teams, with outstanding influencing and stakeholder engagement skills.
• Proven capability to independently challenge, influence, and collaborate with senior leadership, both within Dyson and with external partners.
• Deep understanding of risk management, compliance (CSER, EHS), and process optimisation in manufacturing operations.
• People‑centred leader; outstanding track record in developing talent, building inclusive cultures, and modelling best‑in‑class leadership behaviours.
• Results‑driven, adaptable, self‑motivated, and able to excel under pressure in a fast‑paced, dynamic environment.
• Exceptional communicator with fluency in written and spoken English; proficiency in Chinese (Mandarin or Cantonese) is advantageous.

Benefits

Dyson monitors the market to ensure competitive salaries and bonuses. Beyond that, you’ll enjoy a transport allowance and comprehensive medical care and insurance. But financial benefits are just the start of a Dyson career. Professional growth, leadership development and new opportunities abound, driven by regular reviews and dynamic workshops. And with a vibrant culture, the latest devices and a relaxed dress code reflecting our engineering spirit, it’s an exciting team environment geared to fuelling and realising ambition.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.