Outlet Supervisor/Store Manager

DRUM FASHION SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fashion retailer in Malaysia is seeking a Retail Supervisor to oversee store operations, manage staff, and ensure excellent customer service. The ideal candidate will have a minimum of SPM/Diploma/Degree in Business or a related field, along with 2-3 years of retail experience. Responsibilities include maintaining store performance, managing cash transactions, and training staff. The role offers an attractive remuneration package, including annual bonuses and staff purchase discounts.

Benefits

Attractive remuneration

Annual Bonus & Increment

Medical Benefit

Staff Purchase Discount

Qualifications

• Minimum 2-3 years of retail experience as a supervisor or manager preferred.
• Proficient in MS Office and POS systems.
• Excellent customer service skills.

Responsibilities

• Oversee the retail store’s operation and ensure smooth functioning.
• Train and provide direction to store staff.
• Manage stock control and handle cash transactions.
• Address customer inquiries and complaints.
• Promote the store through visual merchandising.
• Set up monthly schedules and shifts.

Skills

Excellent customer service skills

Ability to analyze store performance

Team management

Fast-paced environment adaptation

Education

Minimum SPM/Diploma/Degree in Business or related field

Tools

MS Office

POS systems

Job description

To perform sales activities, so as to maintain and develop targeted sales in their respective stores.

To oversees the retail store’s operation and perform duties to ensure smooth operation as required.

To trains, motivates, evaluates, monitors, and provides direction to store staff.

To support Senior Supervisor or Head of Department.

Ensure the store cleanliness, safety, merchandise is well display, duties are performed and completed.

Maintain positive associate relations and effective selling skills.

Responsible dealing with customer inquiries, complaints and monitor customer service.

Set up monthly schedule and shifts.

Be involved in stock control and management.

Being responsible for processing cash and card payments, providing change, balancing, securing cash, and makes bank deposits.

Responsible for store’s security and be aware of shoplifters, fraudulent credit cards and etc.

Reporting stock discrepancies to the superior.

Promote the stores by making changes of visual merchandiser displays.

Meet the store’s monthly target and handle budgets.

Maintain daily, weekly or monthly report and submit on time.

Handle staff issue, fully understand staff problem or improvement, providing right instructions or assistance to the staff.

Recruiting staff, propose staff after probation based on performance and working attitude.

Being responsible to adhere to company policies and rules.

To undertake other related duties as required assigned from time to time.

Requirements

Minimum SPM/Diploma/Degree in Business or in any related field.

Min 2-3 years of retail experience as a supervisor or manager preferred.

Excellent customers service skills.

Able to analyze store performance and develop strategies for improvement.

Able to work in a fast-paced environment.

Proficient in MS Office and POS systems.

Attractive Remuneration.

Annual Bonus & Increment.

Medical Benefit.

Staff Purchase Discount.

DRUM Fashion Sdn Bhd, established in 2010, engages in selling men's and Women's apparel and accessories in Malaysia.

Concept:

In DRUM, our products are the beats. The fashion beats.

We believe, the beat is the core of music and fashion is the core of personality.

Is about beats… Because, we play the fashion beats….

Purpose

To provide great value to our customers and society; to provide better life and future to our employees.

Vision

To be a leading fashion company in Malaysia.

Mission

1. To offer latest trends, quality products and competitive price to our customers.

2. To provide customers with services which exceed the customer’s expectation.

3. To achieve sustainable growth and profits.