Outlet Supervisor/ Asst Store Manager / Shift Leader (F&B)

Gentle Rebel Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food and beverage outlet in Malaysia is seeking an experienced Outlet Supervisor to manage daily operations, ensuring exceptional customer service and efficient staff management. The ideal candidate will have strong leadership skills, proven retail experience, and be proficient with inventory management software. This role requires flexibility to work shifts and a commitment to achieving sales targets. Candidates with a degree in hospitality or business management are preferred.

Qualifications

• Proven experience in a supervisory role within retail or hospitality.
• Strong leadership and team management skills required.
• Excellent communication and interpersonal abilities needed.

Responsibilities

• Supervise daily operations to ensure compliance with SOPs.
• Ensure excellent customer service and resolve issues.
• Manage staff schedules and daily task assignments.

Skills

Leadership skills

Customer service

Team management

Inventory management

Communication skills

Education

High school diploma or equivalent

Degree in hospitality or business management

Tools

Inventory management software

POS systems

Job description

Outlet Supervisor/ Asst Store Manager / Shift Leader (F&B)

Instagram: becateaofficial (Beca Tea)
Instagram: tehtarik_nation (Teh Tarik Nation)

We are seeking a dedicated and experienced Outlet Supervisor / Assistant Store Manager / Shift Leader to join our team! The ideal candidate will oversee the daily operations of our outlet, ensuring customer satisfaction, managing staff schedules, maintaining inventory, and ensuring the outlet meets all operational standards.

Responsibilities

• Supervise daily operations of the outlet to ensure compliance with Standard Operating Procedures
• Ensure excellent customer service and resolve any issues promptly
• Manage staff schedules and daily task assignments
• Monitor inventory levels and place orders as needed
• Train and onboard new staff members

Ensure compliance with health and safety regulations

Lead and motivate the team to achieve sales targets

Promote and upsell menu items according to advertising and promotion plans by the company

Qualifications

• High school diploma or equivalent; a degree in hospitality or business management
• Proven experience in a supervisory role within retail or hospitality
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to multitask and work well under pressure
• Proficient with inventory management software and POS systems
• Flexible to work on shifts, including weekends and public holidays