Outlet Manager - Lounge

Hilton Worldwide, Inc.; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking an Outlet Manager for their Lounge in Shah Alam. The successful candidate will manage restaurant operations, maintain exceptional customer service, and promote hotel services. Ideal applicants will have managerial experience in a 4 or 5-star hotel and be motivated, flexible, and cooperative. This position offers an opportunity to enhance your skills in a well-regarded environment.

Qualifications

• 2-4 years in a managerial position at a 4 or 5-star hotel.
• Familiarity with computer systems.
• Motivated, committed, and eager to learn new skills.

Responsibilities

• Maintain high customer service focus.
• Resolve issues with clear communication.
• Promote hotel services to guests.

Skills

Customer service focus

Problem-solving

Team cooperation

Flexibility

Job description

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Job Description

Outlet Manager - Lounge (HOT0BZP6)

Work Locations

DoubleTree by Hilton Shah Alam i-City Golden Triangle Shah Alam 40000

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.

The Outlet Manager - Lounge is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures.

Responsibilities

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Create an environment where everyone in the department is focused on creating that special experience to deliver exceptional customer service.

Requirements

• 2-4 years managerial position in a 4 / 5-star category hotel.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

What it's like to work for Hilton

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value.