Outlet Manager — Lead Launch & Guest Experience

Hunters International Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail firm in Kuala Lumpur is seeking an experienced Outlet Manager to oversee the launch and operations of a new outlet. Responsibilities include managing staff, ensuring operational efficiency, and delivering exceptional customer service. The ideal candidate should have a minimum of 3 years of experience in the F&B or retail sectors, excellent communication skills in Bahasa Malaysia and English, and strong leadership capabilities. The position offers a monthly salary range of RM3K to RM4K.

Qualifications

• Minimum 3 years of managerial experience in F&B or retail (bakery/café preferred).
• Strong leadership, organizational, and multitasking skills.
• Excellent communication in Bahasa Malaysia and English.
• Knowledge of the Malaysian F&B market is an advantage.
• Proficiency in Microsoft Office and POS systems.

Responsibilities

• Lead the setup and daily operations of the outlet.
• Recruit, train, and manage staff to deliver excellent service.
• Oversee inventory, suppliers, and cost control.
• Ensure consistent product quality and brand standards.
• Drive sales growth and enhance customer satisfaction.
• Maintain compliance with Malaysian food safety and retail regulations.
• Prepare regular sales and performance reports for management.

Skills

Managerial experience in F&B or retail

Leadership skills

Organizational skills

Multitasking skills

Communication in Bahasa Malaysia and English

Knowledge of Malaysian F&B market

Proficiency in Microsoft Office

Knowledge of POS systems

Job description

A leading retail firm in Kuala Lumpur is seeking an experienced Outlet Manager to oversee the launch and operations of a new outlet. Responsibilities include managing staff, ensuring operational efficiency, and delivering exceptional customer service. The ideal candidate should have a minimum of 3 years of experience in the F&B or retail sectors, excellent communication skills in Bahasa Malaysia and English, and strong leadership capabilities. The position offers a monthly salary range of RM3K to RM4K.