Outlet Manager - Lead F&B Guest Experience

Hilton Worldwide, Inc.; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading global hospitality company is seeking an Outlets Manager for the Hilton Kuching Hotel in Kuching, Sarawak. The role requires 2-4 years of experience in a managerial position in a 4 or 5-star hotel, strong leadership skills, and a customer service focus. Responsibilities include overseeing restaurant operations, improving guest experiences, and managing team performance. This position requires the ability to communicate effectively in English and is not open to sponsorship opportunities. Candidates must have current Sarawak, Malaysia work rights.

Benefits

Employee discounts

Training and development opportunities

Qualifications

• 2-4 years in a managerial position in a 4 / 5 star hotel.
• Strong leadership and people management skills.
• Ability to communicate in English both verbally and in writing.

Responsibilities

• Maintain high customer service focus and resolve issues proactively.
• Oversee day-to-day operations of the restaurant.
• Ensure standards for service delivery are met consistently.

Skills

Leadership skills

People management

Customer service focus

Interpersonal skills

Math skills

Education

Experience in a 4/5-star hotel

Tools

Computer systems

Job description

A leading global hospitality company is seeking an Outlets Manager for the Hilton Kuching Hotel in Kuching, Sarawak. The role requires 2-4 years of experience in a managerial position in a 4 or 5-star hotel, strong leadership skills, and a customer service focus. Responsibilities include overseeing restaurant operations, improving guest experiences, and managing team performance. This position requires the ability to communicate effectively in English and is not open to sponsorship opportunities. Candidates must have current Sarawak, Malaysia work rights.