Orthodontic Customer Support Specialist

Dr Clear Aligners; Kuala Lumpur; On-site; MYR 30,000 - 40,000; Full time

Job summary

A dental treatment provider in Kuala Lumpur seeks a Customer Service Specialist to ensure a positive experience for patients. You will respond to inquiries, assist with orthodontics treatment, and manage appointments through various channels. The role requires good communication skills and the ability to work in a multi-cultural environment. Ideal candidates should have at least 1 year of relevant experience and a positive attitude towards customer interaction.

Qualifications

• Minimum 1 year of related working experience.
• Ability to work with people of all levels.

Responsibilities

• Respond to inquiries and resolve customer issues.
• Guide customers through orthodontics treatment services.
• Engage with customers via phone, email, and chat.
• Handle walk-in and real-time enquiries.
• Book, reschedule, and confirm clinic appointments.
• Follow up with patients after dental procedures.

Skills

Good verbal communication skills

Good written communication skills

Ability to work in a multi-cultural environment

Positive attitude

Sense of urgency

Flexibility and adaptability

Job description

A dental treatment provider in Kuala Lumpur seeks a Customer Service Specialist to ensure a positive experience for patients. You will respond to inquiries, assist with orthodontics treatment, and manage appointments through various channels. The role requires good communication skills and the ability to work in a multi-cultural environment. Ideal candidates should have at least 1 year of relevant experience and a positive attitude towards customer interaction.