Order to Cash Analyst

Roche; Selangor; On-site; MYR 42,000 - 72,000; Full time

Job summary

Roche is seeking an Order to Cash Analyst based in Sunway Pinnacle, Selangor to support Accounts Receivable, Credit Management and Treasury operations for regional counterparts, including India and Taiwan. The role offers an entry point into finance with hands-on exposure to cash management, credit administration and collections.

You will contribute to healthy cash flow and reliable financial reporting, leveraging language skills for cross-market communication and collaborating with sales teams

Qualifications

• Bachelor’s degree or diploma in any field; open to fresh graduates or candidates with up to 1–2 years in Accounts Receivable/Credit Management.
• Strong English proficiency in written and spoken; Mandarin a plus for Taiwan/India support.
• Familiarity with SAP or similar ERP systems and MS Office; Excel skills are important.

Responsibilities

• Process Accounts Receivable, credit management and treasury tasks per SLAs.
• Execute cash application and remittance reconciliation within set timelines.
• Follow up unidentified open items during daily/monthly bank reconciliation.
• Generate customer statements, track disputes and assist with dunning for overdue accounts.
• Support month-end, quarter-end and year-end closing activities; assist inter-company AR balances reconciliation.
• Liaise with customers for balance confirmations and disputes, delivering strong customer service.

Skills

English proficiency

Mandarin proficiency

Communication skills

Proactive learner

Education

Degree or Diploma

Tools

SAP/SAP S/4HANA

Microsoft Excel

General ERP systems

Job description

The Position

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.

As an Order to Cash Analyst based in Sunway Pinnacle, Selangor, you will join our Finance team to support crucial financial processes, primarily focused on Accounts Receivable (AR), Credit Management and Treasury operations for our regional counterparts, specifically India & Taiwan.

This role is an excellent entry point into finance, where you will gain hands‑on experience in cash management, credit administration, and collections. You will contribute to maintaining a healthy cash flow and reliable financial reporting, utilizing your language skills to effectively communicate with our India & Taiwan market.

The Opportunity

• You will process Accounts Receivable and Treasury tasks strictly as per Service Level Agreements (SLAs).
  
• Your core responsibilities will include executing cash application, remittance reconciliation, and managing unidentified/unallocated receipts and open items.
  
• You will assist with credit management and support collection management efforts, ensuring timely payments and coordinating with sales teams on overdue accounts.
  
• You will support month-end, quarter-end, and year-end closing activities and assist in reconciling Inter-company AR balances.
  
• You will serve as a key point of contact for operational support, liaising with customers for balance confirmation and dispute resolution, demonstrating excellent customer service.
  

Who You Are

• You hold a Degree or Diploma in any field, or equivalent.
  
• Experience & Background: We are open to Fresh Graduates with no prior work experience or non-related study background, provided you have a high interest in pursuing a career in Order to Cash/Finance. Candidates with up to 1-2 years of working experience in Accounts Receivable/Credit Management or general accounting are also welcome.
  
• Language Requirement (Mandatory): You must have strong proficiency in English (both written and spoken), as this role is vital for supporting the India market.
  
• Language Requirement (Good to Have): Proficiency in Mandarin (both written and spoken) is a strong advantage, as it required to support Taiwan if needed.
  
• You are a proactive learner with excellent communication skills and a strong interest in financial processes and compliance.
  
• Familiarity with SAP or SAP S/4Hana (or other major ERP systems), Google and MS Office tools (especially Excel) is a plus.
  
• You are available for a fully office-based position at Roche's Sunway Pinnacle office.
  

Key Responsibilities

Accounts Receivable, Credit Management & Treasury Operations

• Process Accounts receivable, credit management and treasury tasks as per Service level Agreement.
  
• Execute cash application and remittance reconciliation accurately and within specific timescales.
  
• Follow up on unidentified open items in clearing accounts during daily/monthly bank reconciliation.
  
• Generate statement of accounts to customers, track and resolve disputes, and assist with the dunning process for overdue accounts.
  
• Support month end, quarter end and year end closing activities.
  
• Demonstrate good customer service skills while liaising with customers, including monitoring of daily sales order status.
  

Documentation & Controlling

• Ensure all work documentation and processes meet internal control and compliance requirements.
  
• Perform back-up function and other duties, including job rotation, as required.
  

Transformation/ Continuous Improvement

• Work collaboratively with customers and stakeholders.
  
• Engage and support the teams in continuous improvement initiatives.
  

Who we are

A healthier future drives us to innovate. Together, more than 100,000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.