Order Experience Representative II

Zebra Technologies; George Town; Hybrid; MYR 36,000 - 48,000; Full time

Job summary

A leading technology company in Malaysia is seeking a detail-oriented Order Experience Specialist responsible for entering and managing customer orders. The successful candidate will ensure data accuracy, respond to inquiries, and coordinate with internal departments to deliver a positive customer experience. Ideal applicants will have 1-2 years of experience and strong communication skills. This position offers telework capability, emphasizing data entry and customer service skills in a collaborative environment.

Qualifications

• 1-2 years of work experience required.
• Strong verbal and written communication skills in English.
• Knowledge of product and service order policies.

Responsibilities

• Enter new product and service contract order data into the system.
• Respond to inquiries regarding order status and invoices.
• Ensure data accuracy according to service level agreements.

Skills

Data entry skills with attention to detail

Process adherence

Fluent English

Customer service orientation

Communication skills

Problem-solving skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Overview

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.

Come make an impact every day at Zebra.

The Order Experience (OEX) organization is responsible for all aspects of customer care related to the quote-to-order process, including people, process, tools and customer satisfaction. The team is responsible for the accurate entry of purchase order and/or Service Contract information from the sales team or directly from Zebra’s customers into Zebra’s system. They act as a subject matter expert on all matters related to the product and/or service contract orders, responding to inquiries from management, Zebra’s sales teams and the customer.

Responsibilities

• Enters new product and/or service contract order data into the system, ensuring data accuracy and process adherence. Assigned accounts may include complex contracts with variable billing arrangements or multi-contract consolidation requirements.
• May be assigned as primary contact / account representative for a key account / key customer.
• Meets or exceeds all departmental or individual metrics associated with performance against service level agreements.
• Provides price quotas on request.
• Ensures proper recording and tracking of all assigned orders
• Responds to customer or internal inquiries regarding order status, invoices, service contract entitlements etc.
• Independently coordinates with other internal departments regarding order status, invoicing, credits, shipping dates, product availability, quality issues, damaged or mis-shipped product, service repairs, etc.
• Engages management as required for assistance in addressing new or complex issues.
• Adheres to OEX customer strategy, leads by example and follows our customer principles.
• Delivers a positive ordering and invoicing experience to our customers and partners.

Qualifications

• Minimum Education: High School or equivalent.
• Minimum Work Experience (years): 1 – 2 years.
• Key Skills and Competencies:
  • Strong data entry skills with attention to detail and quality.
  • Strong process adherence.
  • Fluent level of English (written and verbal) as well as local language as applicable
  • Intermediate level skills in Microsoft business applications including Word, Excel and Outlook.
  • Customer service values / orientation
  • Solid knowledge of product and service order policies and processes
  • Solid professional work behaviors (attendance, teamwork, time management).
  • Strong communication skills (listening, providing clear and concise information, using proper language and communication channels).
  • Intermediate problem-solving skills.

Position Specific Information

• Able to telework - Yes

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.