Operations Team Lead (Branch)

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is seeking a Branch Operations Team Lead to enhance operational quality and efficiency across branches. This full-time position requires proven experience in a supervisory role within the logistics industry, excellent problem-solving skills, and a customer-centric approach. The role emphasizes leadership, digitalization, and team empowerment, offering competitive perks and benefits.

Benefits

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Qualifications

• Proven experience in a supervisory or management role within logistics.
• Strong organisational and problem-solving skills, able to multitask.
• Excellent communication and interpersonal skills.

Responsibilities

• Implement and enhance operational quality standards.
• Develop procedures for handling branch-level exceptions.
• Promote digitalization across branches.

Skills

Supervisory experience

Organisational skills

Problem-solving

Effective communication

Team leadership

Customer-centric mindset

Tools

Logistics management software

Job description

About the role

As a Branch Operations Team Lead at J&T Express (Malaysia) Sdn. Bhd., you will play a key role in driving the efficiency and stability of branch operations. This full‑time role focuses on supporting and coordinating daily activities across branches, with a strong emphasis on operational excellence, productivity, and customer satisfaction.

Key Responsibilities

• Implement and enhance 6S practices, brand image standards, warehouse capacity standards, and branch grading systems to improve operational quality.
• Develop and implement procedures for handling branch‑level exceptions, and support branches in coping with operational pressure through targeted training and team empowerment programs.
• Promote digitalization across branches, continuously optimizing digital tools based on research and real‑world application, using data analytics to identify and address performance issues.
• Conduct cost assessments and implement cost‑saving initiatives; enhance branch productivity through adjustments in equipment usage and operational workflows.
• Assist regional teams in franchisee recruitment and facilitate cross‑region partner resource coordination.

Qualifications

• Proven experience in a supervisory or management role within the manufacturing, transport, or logistics industry.
• Strong organisational and problem‑solving skills, with the ability to multitask and prioritise effectively.
• Excellent communication and interpersonal skills, with the ability to motivate and lead a team.
• Proficiency in using relevant software and systems to track and manage operations.
• A customer‑centric mindset and a commitment to delivering high‑quality service.
• Ability to work in a fast‑paced, dynamic environment and adapt to changing requirements.

J&T Express is a global logistics provider with strong presence in Southeast Asia and China, operating in thirteen countries including Indonesia, Vietnam, Malaysia, The Philippines, Thailand, Cambodia, Singapore, China, Saudi Arabia, the UAE, Mexico, Brazil, and Egypt.

Perks and benefits: Medical, Miscellaneous allowance, Sports (e.g. Gym), Birthday event, Teambuilding, Paternity leave.