Operations Support

StudentUniverse; Kuala Lumpur; On-site; MYR 39,000 - 69,000; Full time

Job summary

FCM in Kuala Lumpur, Malaysia is seeking an Operations Support specialist to assist our regional operations teams with client travel enquiries, budgeting, and reporting. The role covers quotation preparation, visa coordination, and LPO-related activities, working closely with the GDS and OBT teams.

Responsibilities include MIS reporting, invoicing support, and participating in UAT testing for national clients.

Qualifications

• Experience in corporate travel support and reporting.
• Coordinate visa and health-check processes for clients.
• Assist with invoicing, refunds, and bill backs.

Responsibilities

• Provide quotations for business travel (BDM focus).
• Assist clients with budget planning and quotations.
• Coordinate visa centre processes and health checks.
• Collaborate with countries to arrange quarantine requirements and hotels.
• Support MIS reporting and UAT testing for national clients.
• Assist with invoicing and handling missing invoices.
• Monitor LPO alerts and contact clients as needed.
• Run UAT with GDS/OBT teams for new rollouts.
• Troubleshoot with OBT support and resolve data issues.

Skills

Quotation

Budget planning

Visa coordination

MIS reporting

UAT testing

GDS

OBT support

Invoicing

Refund processing

Tools

GDS platform

OBT system

Job description

Operations Support

Job no: 531420
Brand: FCM
Work type: Full time
Location: Kuala Lumpur, Malaysia
Categories: Operations and Logistics

Flight Centre Travel Group (ASX:FLT) has grown to be the world’s largest travel agency since its founding in 1982. Headquartered in Brisbane, Australia, the company has more than 30 brands in its portfolio, 3000 retail shops worldwide and employs around 20,000 people. After starting as a leisure travel agency, the company is now also one of the world’s largest corporate travel managers through a network of specialist brands that includes FCM Travel Solutions, Corporate Traveller, cievents, Campus Travel and Stage and Screen.

Operating in more than 90 countries and employing over 6000 people, FCM is transforming the business of travel through our empowered and accountable people who deliver a high level of service and a comprehensive technology suite bringing a wide range of solutions for Duty of Care, Reporting and Traveller’s peace of mind. Leveraging FCM's negotiating strength and supplier relationships in conjunction with our tailored business travel programs, our expertise and our innovative technology, we logically become the partner of choice of our customers.

About the Opportunity

The MY Centralised Ops Support Team is to assist and support Operations Teams in all the markets in Asia. As an Operations Assistant, you will assist our corporate travel consultants on clients business travel enquiries and arrangements and provide support on reporting, UAT and OBT etc.

Job Scope

• To provide quotation for BDM
• To assist clients with budget planning/quotation
• To liaise with visa centre on visa & health check
• To work with respective countries to obtain quarantine requirement & quarantine hotel arrangement
• To assist team to check on MIS error report, IDP report & other reporting
• To assist with invoicing & assist client with missing invoices
• To run LPO alert to affected pax and support to contact clients
• To run UAT test for national clients
• To run UAT with GDS team on new roll out
• To work with OBT support / troubleshooting

Additional duties

• Temporary back up TC coverage when really critical and team is really down by staffs
• To run LPO alert to affected pax and support to contact clients (it's critical alert within 24hrs, the team will need to call passenger immediately)
• Process refund backend and to send credit note to customer and/or attached invoice for refund admin fee together
• Unused Ticket tracking, client unused ticket report
• Part of GDS team UAT testing group
• Bill back follow up with hotel, including adding new invoice for bill back if required
• For mis error, to raise ticket for res data error as well

Compliance

• Comply with company policies and code of conduct.
• Ensure customer information is handled securely and kept confidential at all times.
• Attend Internal online / offline trainings, and meet the minimum score requirement.
• Finance minimum standards and processes to be strictly followed at all times.

#LI-WH1#FCMAS#LI-Onsite

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