Operations Specialist (Senior/TL)

Gretech Consulting Management Sdn. Bhd.; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading fintech company in Kuala Lumpur is seeking an Operations Specialist (Senior/Team Lead) to oversee the client lifecycle from onboarding to transactions. The position requires strong analytical skills, proficiency in English and Chinese, and a background in operations within finance. The ideal candidate is detail-oriented and comfortable working under pressure, with flexibility to work shifts. Competitive salary and growth opportunities offered.

Qualifications

• 1-3 years of experience in operations, payments or onboarding.
• Good understanding of financial products and trading platforms.
• Excellent English and Chinese communication skills.

Responsibilities

• Manage client onboarding and account setup.
• Process deposits, withdrawals, and internal transfers.
• Perform client verification and KYC checks.
• Collaborate with cross-functional teams to resolve issues.

Skills

Detail-oriented

Analytical skills

Strong communication

Team player

Proficient in Microsoft Office

Education

Bachelor’s degree in Business, Finance, Economics or related field

Tools

CRM systems

KYC systems

Payment systems

Job description

We are seeking a detail-oriented and proactive Operations Specialist (Senior/Team Lead) to manage the full client lifecycle from onboarding and account setup to funding and transactions. You will ensure accuracy, system efficiency and compliance with company and regulatory standards. The ideal candidate is organized, analytical and a strong communicator who enjoys working with cross-functional teams in a fast-paced environment.

Key Responsibilities

Manage end-to-end client onboarding, account setup, maintenance and funding processes.

Process deposits, withdrawals and internal transfers accurately and on time.

Perform client verification and KYC checks to ensure compliance and timely account activation.

Set up and support Introducing Broker (IB) and partner accounts with accuracy and responsiveness.

Collaborate with Customer Support, Compliance, Finance and IT teams to resolve account or transaction issues.

Update and maintain payment and account systems to ensure smooth operations and data accuracy.

Monitor financial transactions for proper workflow, approval and AML compliance.

Prepare and review reconciliation reports to ensure records match partner and payment system data.

Assist in developing SOPs and performing UAT testing for new tools or system updates.

Handle other operational duties as assigned by management.

Qualifications and Skills

Bachelor’s degree in Business, Finance, Economics or a related field.
1–3 years of experience in operations, payments, or onboarding within fintech or financial services.

Good understanding of financial products, trading platforms, and client lifecycle processes.

Excellent English and Chinese communication skills.

Strong attention to detail with good analytical and problem-solving skills.

Proficient in Microsoft Office, familiarity with CRM, KYC or payment systems is an advantage.

A team player who is adaptable and able to work under pressure with minimal supervision.

Willing to work on 3-rotation-shifts with flexible hours, including weekends or public holidays when needed.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Operations Specialist?
• How would you rate your English language skills?
• How much notice are you required to give your current employer?
• How would you rate your Mandarin language skills?

Kuala Lumpur City Centre, Kuala Lumpur, MY

9d ago

What can I earn as an Operations Specialist