Operations Specialist

Grab; Petaling Jaya; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology company in Petaling Jaya is looking for a Payment Operations Specialist. You will be responsible for reconciling settlement reports, addressing payment queries, and ensuring regulatory compliance. Ideal candidates have over 2 years of experience in payment operations and strong communication skills. The role includes various benefits such as medical insurance and flexible work arrangements.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

FlexWork arrangements

Parental leave

Birthday leave

Volunteering leave

Qualifications

• 2+ years of experience in payment operations and settlement processes.
• Self-driven and accountable with strong communication skills.
• Ability to drive initiatives across cross-functional teams.

Responsibilities

• Own end-to-end reconciliation of settlement reports and transactions.
• Address queries from internal teams and external partners.
• Prepare and submit regulatory and audit reports.

Skills

Payment operations knowledge

Attention to detail

Communication skills

Project management

Job description

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Regional Payments team oversees, shapes and drives the strategy and growth initiatives of funds movement for the Grab ecosystem across Southeast Asia. We are at the heart of digital innovation, focused on simplifying payments through secure, seamless solutions like card payments, e-wallets, and digital banking. The team drives decision-making, ensuring major initiatives generate the maximum value for the Grab ecosystem - both in driving down costs or generating incremental revenue.

Get to Know the Role

You will own end-to-end reconciliation of settlement reports and transactions, ensuring accuracy and resolution of discrepancies; act as the key contact for payment operations, addressing and resolving queries from internal teams and external partners; oversee the preparation and submission of regulatory and audit reports to ensure compliance with requirements from regulators and payment partners; drive the enablement and optimization of payment solutions to support evolving business needs; and lead continuous improvement, risk mitigation, and incident management within the payment operations domain, with the role based onsite in Petaling Jaya and reporting to the Head, Payments Acquiring.

The Critical Tasks You Will Perform

• Own the reconciliation of settlement reports and transactions processed by Grab, ensuring accuracy, completeness, and resolution of discrepancies.
• Serve as the primary contact for payment operations, addressing and resolving queries from internal teams and external partners with efficiency and clarity.
• Oversee the preparation and submission of regulatory and audit reports, ensuring full compliance with requirements from regulators and payment partners.
• Drive the enablement and optimization of payment solutions to support evolving internal business needs and initiatives.
• Lead continuous improvement, risk mitigation, and incident management efforts within the payment operations domain.

Qualifications

What Essential Skills You Will Need

• Has 2+ years of working experience and foundational knowledge of payment operations, settlement processes, and related financial workflows.
• Self-driven and accountable, with the ability to thrive in cadence-based responsibilities and own end-to-end deliverables.
• Strong written and verbal communication skills in English, with keen attention to detail and accuracy.
• Proven track record in driving initiatives, managing projects, and coordinating across cross-functional teams.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.