Operations Quality Executive (Branch Management)

J&T EXPRESS (MALAYSIA) SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Kuala Lumpur is seeking an Operations Quality Executive. This full-time role involves conducting quality audits, identifying improvements, and training staff. Ideal candidates have experience in quality assurance or operations management and strong analytical and communication skills. Join a team dedicated to customer satisfaction and operational excellence.

Benefits

Medical

Miscellaneous allowance

Sports (e.g. Gym)

Birthday event

Teambuilding

Paternity leave

Qualifications

• Minimum 1 year of experience in a quality assurance or operations management role.
• Strong attention to detail and problem-solving skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Conducting regular quality audits at assigned outlets.
• Identifying areas for improvement and implementing corrective actions.
• Providing training to outlet staff on quality assurance.

Skills

Attention to detail

Problem-solving

Communication skills

Interpersonal skills

Data analysis

Quality management

Job description

Operations Quality Executive (Branch Management)

About the role As an Operations Quality Executive (Outlet Management) at J&T EXPRESS (MALAYSIA) SDN. BHD., you will play a crucial role in ensuring the highest standards of quality and performance across the company's outlets in the KL Eco City, Kuala Lumpur area. This full‑time role is essential in maintaining the company's reputation for excellence and customer satisfaction.

What you'll be doing

• Conducting regular quality audits and inspections at assigned outlets to assess operational efficiency, customer service, and compliance with company policies and procedures.
• Identifying areas for improvement and working closely with outlet managers to implement corrective actions.
• Providing training and support to outlet staff on quality assurance best practices.
• Gathering and analysing data to track key performance indicators and identify trends (e.g. inbound & outbound timeliness, long‑tail orders, lost parcel rate, information communication rate, same‑day (T0) dispatch rate, rolling warehouse retention rate).
• Reporting on quality metrics and making recommendations to senior management.
• Collaborating with other teams to address quality‑related issues and drive continuous improvement.

What we're looking for

• Minimum 1 year of experience in a quality assurance or operations management role, preferably in the logistics or retail industry.
• Strong attention to detail and problem‑solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with teams at all levels.
• Proficiency in data analysis and the use of quality management tools and techniques.
• A proactive and solutions‑oriented mindset, with a focus on continuous improvement.
• Familiarity with quality management systems and best practices in the Manufacturing, Transport & Logistics industry.

About us

J&T EXPRESS (MALAYSIA) SDN. BHD. is a leading logistics company in Malaysia, known for its innovative solutions and commitment to exceptional customer service. With a growing presence across the country, we are dedicated to providing reliable and efficient delivery services to businesses and consumers alike. Our team of talented professionals is passionate about driving the industry forward and creating a lasting impact on the communities we serve.

If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

Perks and benefits

• Medical
• Miscellaneous allowance
• Sports (e.g. Gym)
• Birthday event
• Teambuilding
• Paternity leave