Operations Manager

Pegacorn; Selangor; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading restaurant management company in Malaysia seeks a skilled Regional Operations Manager to oversee multiple locations. You'll lead a team, ensuring exceptional customer service, food quality, and operational standards. The ideal candidate has at least 5 years of experience in multi-store management, strong leadership abilities, and excellent problem-solving skills. Responsibilities include managing budgets, conducting business reviews, and training staff. This role offers the opportunity to impact the overall success of the region.

Qualifications

• 5 years’ experience in multi-store operations with proven records of achievement.
• Strong communication and presentation skills required.
• Ability to supervise diverse teams and manage operational standards.

Responsibilities

• Oversee a minimum of 6 Districts to meet KPIs and operational standards.
• Manage Area Managers and ensure daily operations meet quality standards.
• Conduct monthly business reviews with Area Managers.

Skills

Leadership

Problem-solving

Customer service

Analytical skills

Communication

Detail-oriented

Education

Degree or Diploma in any Discipline

Job description

Managing a team of Area Managers and responsible for overseeing the daily operations of multiple restaurant locations. This includes ensuring high standards of customer service, food quality, and cleanliness. The role demands strong leadership, problem-solving skills, and a commitment to continuous improvement.

Duties & Responsibilities

• To oversee a minimum of 6 Districts and responsible for the region performance to meet region KPIs and Subway operational standards
• Plan and work to budgets, maximize profits and achieve sales targets
• To manage Area Manager's store visitations and performance
• To conduct monthly Business Review with each Area Managers
• To provide the region sales analysis and prepare necessary proposal on the regions sales/financial/KPI results
• Daily intervention on trigger point exceptions from daily financial report and daily complaints
• Involve in recruit of new staff, train and develop existing staff
• To prepare master plan for each new restaurant opening activities in the region, ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• Ensure high standards of customer service are maintained
• Implement and instill in your team on company policies, procedures and ethics
• Handle customer complaints and queries
• Implement branded promotional campaigns launch by Marketing Team, including the handling of point-of-sale promotional materials, or devise your own promotional campaigns
• Prepare reports and other performance analysis documentation

Job Requirements

• Degree or Diploma in any Discipline
• 5 years’ experience in multi-store operations with proven records of achievement in sales & cost control objectives and operations standards
• Strong communication and presentation skills
• Analytical and report writing skills
• Eyes for details with exceptional follow-up skills
• Ability to work with and supervise people, recognizing the diversity of cultures in people and their level of education and experience
• Business acumen and good with figures & P&L statement