Operations Manager - Northern Region

TIMES24 MALAYSIA SDN. BHD.; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading parking management provider in Malaysia is seeking an Operations Manager to oversee daily car park operations in Penang. The ideal candidate will have 2-3 years of experience in relevant industries and possess strong leadership and communication skills. Responsibilities include driving revenue growth, maintaining client relationships, and ensuring staff compliance. The role also offers benefits like medical support and education aid, with required travel within Penang.

Benefits

Medical

Miscellaneous allowance

Education support

Dental

Parking Group Insurance

Study & Exam Leave

Qualifications

• 2–3 years’ experience in relevant industries, with a strong advantage for multi-site operations.
• Proven leadership skills and experience in operational planning.
• Willingness to travel within Penang and handle emergencies.

Responsibilities

• Oversee regional car park operations.
• Drive revenue targets and cost-control measures.
• Build strong relationships with clients and stakeholders.
• Supervise staff performance to ensure compliance.
• Conduct training programs for operational staff.

Skills

Experience in car park operations

Strong negotiation skills

Leadership and supervisory skills

Effective communication skills

Problem-solving abilities

Job description

Responsibilities

• Oversee day-to-day regional car park operations and business activities.
• Drive yield management and implement cost-control measures to achieve agreed annual revenue targets.
• Build and maintain strong relationships with landlords, clients, and stakeholders to ensure long-term customer retention.
• Handle and resolve customer (landlord and parker) complaints promptly and professionally.
• Plan human capital requirements and supervise staff to ensure operational efficiency and effectiveness.
• Monitor staff performance and ensure compliance with company policies and procedures.
• Plan and conduct quarterly training programs for operational staff.
• Uphold Times24’s branding standards and ensure staff appearance and behavior comply with company requirements.
• Oversee audit control processes and drive continuous improvement in outlet operations.
• Ensure full adherence to Quality Management System processes to maintain zero non-compliance.
• Review, refine, and improve operational work processes and procedures.

Pre-requisites & Requirements

• Minimum 2–3 years’ experience in car park operations, facilities management, retail/property management, hospitality, or service-based industries.
• Experience in managing multi-site operations is a strong advantage.
• Proven leadership skills in supervising, scheduling, and guiding ground staff.
• Experience in business planning, operational planning, and budget preparation.
• Strong negotiation skills with the ability to resolve issues effectively.
• Excellent verbal and written communication skills, including experience presenting ideas and proposals to stakeholders.
• Willing to travel across sites within Penang (and nearby regions).
• Able to manage stressful situations and respond to emergencies effectively.
• Strong problem-solving and decision-making abilities.
• Responsible, disciplined, and able to work independently.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years of experience do you have as an operations manager?
• Are you willing to travel for this role when required?
• Are you willing to undergo a pre-employment background check?

Perks and Benefits

• Medical
• Miscellaneous allowance
• Education support
• Dental
• Parking Group Insurance (H&S and PA)
• Study & Exam Leave

About the Company

TIMES24 MALAYSIA SDN. BHD., part of PARK24 GROUP, is a leading parking management provider in Malaysia with operations across the country. With a focus on safety, cleanliness, and convenience, the company delivers innovative parking solutions and services.