Operations Manager - Hilton Garden Inn Kota Kinabalu Tuaran

Hilton Worldwide, Inc.; West Coast Division; On-site; MYR 60,000 - 100,000; Full time

Job summary

A leading hospitality company in Sabah is seeking an Operations Manager to oversee hotel operations, ensuring efficient service and guest satisfaction. You will manage multiple departments and collaborate with the executive team to optimize resources and implement strategies for operational excellence. Excellent leadership and communication skills are essential for this role, which also offers opportunities for professional growth and competitive perks.

Benefits

Career Growth

Team Spirit

Competitive salary

Qualifications

• Proven experience in a senior operations management role within a hotel or hospitality environment.
• Strong leadership and team management skills, with the ability to drive performance.
• Excellent communication and interpersonal skills to collaborate effectively.

Responsibilities

• Provides strategic leadership to all operational departments.
• Collaborates with the General Manager to develop operational strategies.
• Oversees day-to-day hotel operations ensuring exceptional guest experience.

Skills

Leadership

Team Management

Communication

Financial Acumen

Job description

Job Description

Job Overview

As the Operations Manager, you will oversee all operational departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. You will manage day-to-day operations, including front office, housekeeping, food and beverage, and other key departments.

Your role will drive operational performance, optimize resources, and consistently meet guest satisfaction and financial objectives. You will work closely with the General Manager, department heads, and the executive team to develop and implement strategies that enhance service delivery and operational efficiency.

Responsibilities

• Provides strategic leadership to all operational departments, ensuring that all areas operate efficiently and align with the hotel’s goals.
• Collaborates with the General Manager to develop and execute operational strategies that drive performance and enhance guest satisfaction.
• Oversees day-to-day hotel operations, ensuring that all departments work harmoniously to deliver an exceptional guest experience.
• Implements best practices and process improvements to optimize resources, reduce costs, and increase operational efficiency.
• Ensures that all guest interactions meet or exceed the hotel’s service standards, addressing any guest concerns or complaints quickly and professionally.

Requirements

• Proven experience in a senior operations management role within a hotel or hospitality environment at least 2 years.
• Strong leadership and team management skills, with the ability to drive performance and inspire high levels of employee engagement.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments.
• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, Kitchen and Property.
• Strong financial acumen, with experience in budgeting, forecasting, and cost control.

What We Offer

At Hilton, we proudly invest in our team members' well-being, supporting you through all of life’s moments. We offer unmatched perks and benefits, including:

• Team Spirit: Join a supportive and friendly team that feels like family.
• Career Growth: Opportunities for professional development and career advancement.
• Great Perks: Competitive salary, benefits, and more.
• Dynamic Environment: Enjoy a vibrant and engaging workplace where every day is different.

We are an equal opportunities employer and welcome applications from all qualified candidates.