Operations Manager - Facilities Management

GWS Enterprise Malaysia; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading facilities management company in Malaysia is seeking an Operations Manager to oversee business operations for clients. The role involves driving due diligence and managing transition projects while ensuring compliance with legal guidelines. The ideal candidate will have a Bachelor's degree and 3-5 years of relevant experience, along with strong leadership and organizational skills. This position offers opportunities for growth in a dynamic environment.

Qualifications

• 3-5 years of relevant experience preferred.
• Experience in staffing, training, development, coaching, and performance appraisal.
• Ability to guide the exchange of sensitive information.

Responsibilities

• Oversee a team responsible for planning and managing business operations.
• Drive due diligence and transition management.
• Ensure compliance with company policies and legal guidelines.

Skills

Leadership skills

Organizational skills

In-depth knowledge of Microsoft Office

Communication skills

Problem-solving skills

Education

Bachelor's Degree

Job description

Operations Manager - Facilities Management

About the Role:
As a CBRE Operations Management Manager, you will be responsible for overseeing a team responsible for planning,
managing, and directing business operations for a small to medium sized client or region.

This job is part of the Operations Management job function. They are responsible for coordinating staff functions and
operations that support the organization's goals and strategies.

What You'll Do:

• Serve as a key contributor to EA Malaysia solutions, driving due diligence, transition management, and hypercare operations
• Lead and support transition projects by partnering with Procurement on costing, bid preparation, and commercial alignment
• Collaborate with Talent Acquisition to ensure timely recruitment and onboarding of resources required for new transitions
• Act as a strategic partner to customers, leveraging strong communication and interpersonal skills to build trust and deliver value
• Balance strategic oversight with hands‑on execution, ensuring operational excellence throughout the transition lifecycle
• Demonstrate agility and accountability in meeting critical deadlines while maintaining high standards of delivery
• Ensure compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines.
• Maintain data integrity across systems used by the team.
• Partner with regional teams and departments to identify and implement organizational "best practices."
• Assist with the development of training programs, business processes, and system training programs.
• Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑to‑day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of
• experience and education will be considered.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset