Operations Manager / Executive

SET GAJI SDN.BHD.; Kampung Hujung Pasir; On-site; MYR 100,000 - 150,000; Full time

Job summary

A finance solutions provider in Kuala Lumpur is looking for an experienced Operations Manager. You will lead client onboarding, manage daily operations, and ensure exceptional service delivery. The ideal candidate has a Bachelor's degree and at least 3 years in operations management. Strong communication skills and a fintech background are preferred. Fluency in English and willingness to travel are essential.

Qualifications

• Minimum 3 years of experience in operations management or a similar role.
• Preferred with a fintech background.
• Ability to manage multiple clients and projects simultaneously.
• Fluency in English, with Mandarin being an advantage.

Responsibilities

• Lead the client onboarding process, ensuring a smooth transition.
• Provide product guidance, training, and ongoing support.
• Prepare and deliver onboarding reports and updates.
• Build and maintain strong client relationships.
• Gather client feedback to enhance service quality.
• Conduct onsite visits for hands-on support.
• Oversee daily operations to meet company standards.
• Develop a deep understanding of company products.
• Perform other duties as assigned by management.

Skills

Interpersonal skills

Communication skills

Problem-solving skills

Client relationship management

Education

Bachelor’s degree in Operation Management, Business Administration, IT, or a related field

Job description

Set Gaji Sdn. Bhd. is a dynamic and innovative finance solutions provider specializing in services that offer employees access to a portion of their earned wages before the scheduled payday.

We have a trusted name in offering revolutionary financial solutions. Our goal is to address cash flow challenges and promote financial wellness for employees, delivering top‑notch solutions tailored to meet the unique needs of our clients.

In addition to leading digital transformation, we offer tailored solutions for modern organizational needs. By streamlining processes and enhancing accessibility, we empower organisations and foster employee support, driving success in today’s digital era.

We are looking for passionate individuals who thrive in a fast‑paced environment, value collaboration, and are dedicated to delivering exceptional results. If you share this mindset, we encourage you to explore career opportunities with us.

Find out more about our innovative solutions at https://www.setlary.my/

We are looking for an experienced Operations Manager to oversee day‑to‑day business operations, manage client onboarding, and ensure smooth delivery of our services. The role requires a strong understanding of our products, excellent client communication skills, and the ability to build and maintain long‑term business relationships.

Job Responsibilities

• Lead the client onboarding process, ensuring a smooth transition and successful implementation of company solutions.
• Provide product guidance, training, and ongoing support to help clients effectively utilize company offerings.
• Prepare and deliver onboarding reports, progress updates, and client performance summaries to management.
• Build and maintain strong, long‑term client relationships through proactive communication.
• Gather client feedback and work with internal teams to enhance service quality and customer satisfaction.
• Conduct onsite visits to clients when necessary to provide hands‑on support.
• Oversee daily operations to ensure alignment with company standards and client expectations.
• Develop a deep understanding of company products and services to provide effective operational guidance.
• Perform any other duties and responsibilities as assigned by management.

Requirements

• Bachelor’s degree in Operation Management, Business Administration, IT, or a related field.
• Minimum 3 years of experience in operations management or a similar role.
• Preferred with a fintech background.
• Ability to manage multiple clients and projects simultaneously.
• Excellent interpersonal, communication, and problem‑solving skills.
• Fluency in English, with Mandarin being an advantage.
• Willingness to travel.