OPERATIONS MANAGER/BUSINESS DEVELOPMENT MANAGER

Only World Group; Genting Highlands; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading family entertainment company in Genting Highlands is seeking an Operations Manager/Business Development Manager. This role is responsible for managing operations, promoting business growth, and ensuring high standards of service. The ideal candidate will possess strong leadership, sales, and customer service skills, with experience in leisure or entertainment sectors. Proficiency in English and additional languages is preferred.

Qualifications

• Experience in Operations Management, preferably in leisure/entertainment.
• Strong leadership skills in a family entertainment context.
• Customer-focused, approachable personality.

Responsibilities

• Manage operations to ensure efficiency and growth.
• Direct and liaise with team members across various departments.
• Motivate staff for optimal performance.

Skills

Operations Management

Sales and Marketing

Team Leadership

Customer Service

Flexibility and Multi-tasking

Strong Communication

Job description

OPERATIONS MANAGER/BUSINESS DEVELOPMENT MANAGER

Manage stated areas ensuring a smooth and efficient operation.

To show initiative to grow sales and promote the business.

Direct and liaise with the staff operating courts, café, reception, etc.

Assist with marketing and budgeting.

Ensure all SOPs, Policies & Procedures, and Health Guidelines are followed accordingly.

Actively promote and encourage participation of guests in activities and events.

Report to the Director on a regular basis

Motivate and encourage the staff to ensure their best performance.

Prepare monthly rosters always ensuring adequate staffing levels at all times establishing good relations and rapport.

Maintain high standards of cleanliness.

To be responsible for the resources within the outlet.

Qualifications

• Operations Manager/Venue Manager/Business Development Manager.
• Leisure/Entertainment/Recreation/Theme Parks experience preferred.
• Previous Leadership/Management skills within a Family Entertainment segment.
• Experience with leading a team from different nationalities.
• A customer-focused, approachable, and outgoing personality.
• Flexibility and multi-tasking skills.
• Sales and Marketing skills.
• Strong English skills and additional language are desirable, especially English and Chinese.
• Computer Literate.
• Strong organization and time management.