Operations Manager-APAC

Dexian; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A dynamic staffing and IT solutions provider in Selangor is seeking an experienced operations manager to lead process management and compliance efforts. The ideal candidate must have a bachelor’s degree and over 8 years’ experience in operations within the IT or staffing sector. Strong leadership, problem-solving, and communication skills are essential, along with a focus on continuous improvement. This role offers a competitive salary and a comprehensive benefits package.

Benefits

Competitive salary with performance-based incentives

Comprehensive benefits package, including health and life insurance

Flexible working environment

Qualifications

• 8+ years in an operations role, preferably within staffing, IT services, or Business Process Outsourcing environment.
• Strong knowledge of process management, compliance, risk control, and quality assurance.
• Strong understanding of IT service delivery and cross-functional collaboration.

Responsibilities

• Lead the development, implementation, and review of SOPs across departments.
• Identify and implement process improvements and automation.
• Act as focal point for core commercial agreements with Global Legal department.
• Ensure business operations comply with internal policies and regulations.
• Track key operational metrics (KPIs) and generate reports.

Skills

Strong leadership and communication skills

Exceptional organizational abilities

Strategic problem-solving mindset

Collaborative and team-oriented

Detail-oriented and process-driven

Resilient and adaptable

Proficient in English – reading, writing, negotiating

Education

Bachelor’s degree in Business Administration, Operations, or a related field

Job description

Key Responsibilities

Standard Operating Procedures (SOPs) & Methods Management

• Lead the development, implementation, and regular review of SOPs to ensure clear, consistent processes across all departments.
• Maintain documentation and ensure teams follow approved methods and best practices.
• Promote process discipline and continuous improvement.

Operational Excellence

• Identify and implement process improvements and automation to boost efficiency.
• Recommend, influence, support and drive the implementation of tools or platforms that support operational improvement and scalability.
• Ensure smooth daily operations that contribute to a positive employee and client experience.
• Proactively address and resolve operational issues.

Contracts Management & Compliance

• Act as the focal point between local business teams and the Global Legal department to initiate, facilitate, and execute all core commercial agreements, including MSAs, NDAs, vendor contracts, and other critical legal documentation.
• Participate in client and partner meetings to represent operational interests during contract discussions and negotiation cycles, ensuring contractual terms are operationally feasible and aligned with regional business strategy.

Compliance, Risk & Quality Management

• Ensure business operations comply with internal policies, client requirements, and relevant laws/regulations.
• Work closely with leadership to identify and mitigate operational risks.
• Establish and maintain quality standards, perform internal reviews, and lead corrective action when needed. This would include the execution of ISO processes, audits, etc.

Performance Monitoring & Reporting

• Track key operational metrics (KPIs) and generate regular reports with insights for leadership.
• Support data-driven decision-making and resource allocation, including partnership with the MD to work out KPIs that drive the execution of strategies across functions.

Cross-Functional Collaboration

• Work closely with Sales, Recruitment, IT, Finance, and HR teams to ensure effective communication and aligned execution.
• Facilitate coordination between technical and business teams.

Qualifications

• Bachelor’s degree in Business Administration, Operations, or a related field.
• 8+ years in an operations role, preferably within staffing, IT services, or Business Process Outsourcing environment.
• Strong knowledge of process management, compliance, risk control, and quality assurance
• Strong understanding of IT service delivery, process management, and cross-functional collaboration

Skills & Competencies

• Strong leadership and communication skills – able to lead cross-functional teams, clearly communicate expectations, and drive alignment across departments.
• Exceptional organizational abilities – capable of managing multiple priorities, workflows, and deadlines in a fast-paced environment.
• Strategic problem-solving mindset – proactive in identifying issues, analyzing root causes, and implementing practical, effective solutions.
• Collaborative and team-oriented – skilled at working with diverse internal teams (e.g., HR, IT, Sales, Finance) and external partners or clients.
• Detail-oriented and process-driven – focused on accuracy, consistency, and continuous improvement in all operational activities.
• Resilient and adaptable – able to remain effective under pressure and adjust quickly to changing business needs.
• Proficient in English – reading, writing, negotiating.

Why Join Us

• Be part of a growing company offering staffing and IT solutions to a wide range of clients
• Opportunity to contribute to impactful events that directly influence business development and client engagement
• Competitive salary with performance-based incentives
• Comprehensive benefits package, including
• Competitive base salary
• Health & Life insurance coverage (IPD&OPD)
• Dental coverage
• Working with an international team of true experts in quality and technical operations recruitment
• Flexible working environment with opportunities for professional growth.