Operations Manager

Durocom Battery Sdn. Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading battery service provider in Selangor is seeking an Operations Manager to oversee daily operations across multiple branches. This role requires 3–5 years of experience in retail or service management, the ability to manage staff, and ensure compliance with company standards. The ideal candidate will have strong problem-solving skills and excellent communication abilities, as well as basic computer skills. This position offers benefits such as medical insurance, annual leave, and a performance bonus.

Benefits

Annual Leave

Medical Insurance

Training Provided

Performance Bonus

EPF

SOCSO

EIS

5 Working Days

Allowance Provided

Qualifications

• Minimum 3–5 years of experience in retail operations or service management.
• Experience managing retail outlets or service centers is required.
• Experience supervising staff is an advantage.

Responsibilities

• Oversee daily operations of all Klang Valley branches.
• Ensure branches are compliant and operational.
• Lead and manage staff ensuring compliance with company policies.
• Manage battery stock levels across branches.
• Oversee customer service at branch level.
• Provide regular updates to HQ regarding operations and sales.

Skills

Problem-solving skills

Communication skills

Leadership skills

Proactive attitude

Education

Diploma or Bachelor’s Degree in Business Administration, Operations Management, Retail Management

Tools

Excel

WhatsApp

Job description

Overview

Durocom Battery Sdn. Bhd – Pandan, Selangor

Education & Experience

• Diploma or Bachelor’s Degree in Business Administration, Operations Management, Retail Management, or a related field.

• Minimum 3–5 years of experience in retail operations, service operations, or multi-branch environment.

• Experience managing retail outlets, service centres, or field operations is required.

• Prior experience supervising frontline staff (Retail Assistants, Technicians, or Riders) is an advantage.

Personal Attributes

• Hands-on, proactive, and willing to be on the ground.

• Strong problem-solving and decision-making skills.

• Firm but fair in managing people.

• Able to work under pressure and handle multiple branches.

• Good communication and coordination skills.

Additional Requirements

• Willing to travel frequently between branches within Klang Valley.

• Possess own transport is preferred.

• Basic computer skills (Excel, WhatsApp, internal systems).

• Able to work flexible hours when operational issues arise.

Responsibilities

1. 1. Branch Operations & Maintenance

   • Oversee and manage daily operations of all Klang Valley branches.

   • Ensure branches are clean, safe, compliant, and fully operational.

   • Plan, coordinate, and follow up on branch maintenance and repair works.

   • Ensure CCTV systems and critical branch equipment are operational at all times.

   • Liaise with vendors for repair or replacement of faulty equipment.

2. 2. Staff Management (Retail Assistants & Operations Technicians)

   • Lead and manage Retail Assistants and Operations Technicians (Riders).

   • Ensure staff comply with work schedules, SOPs, and company policies.

   • Manage attendance, discipline matters, and daily operational issues.

   • Support onboarding, coaching, and performance improvement of branch staff.

   • Escalate serious disciplinary or performance issues to HQ when required.

3. 3. Battery Stock Management

   • Oversee battery stock levels across all branches.

   • Ensure minimum stock (par level) is maintained at all times.

   • Coordinate stock movement, replenishment, and returns with warehouse and logistics teams.

   • Ensure proper handling, storage, and condition of batteries.

   • Investigate and report stock discrepancies, damages, or losses.

4. 4. Customer Service & Branch Issues

   • Oversee handling of walk-in customer enquiries and complaints at branch level.

   • Ensure service and operational issues are resolved promptly and professionally.

   • Maintain a high standard of customer service across all branches.

   • Escalate unresolved or serious customer issues to Customer Service or HQ.

5. 5. Sales Management & Branch Performance

   • Take overall responsibility for branch-level sales performance.

   • Ensure branches achieve assigned sales targets and KPIs.

   • Drive sales initiatives and promotional execution at branch level.

   • Work closely with Sales and Marketing teams to improve branch sales results.

   • Analyse branch sales performance and recommend strategies for improvement.

   • Monitor market conditions, customer behaviour, and competitor activity at branch level.

6. 6. Reporting & Coordination

   • Provide regular operational and sales updates to HQ.

   • Report recurring issues and propose corrective or improvement actions.

   • Coordinate closely with Sales, Customer Service, Warehouse, and Finance teams.

   • Perform other duties assigned by Management related to operations and branch performance.

Benefits

• Annual Leave

• Medical Insurance

• Training Provided

• Performance Bonus

• EPF

• SOCSO

• EIS

• 5 Working Days

• Allowance Provided