Operations Manager

SEGi University & Colleges; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading educational institution in Selangor, Malaysia is seeking an experienced Operations Manager to coordinate and oversee all office administration procedures within the health sciences industry. The ideal candidate should possess a Bachelor’s Degree in business administration and have at least 2 years of relevant working experience. Proficiency in Microsoft Office applications, alongside strong problem-solving and communication skills, are essential. This role requires effective multitasking and the ability to meet tight deadlines.

Qualifications

• Minimum 2 years working experience required.
• Experience in health sciences industry is an added advantage.
• Must be patient and empathetic.

Responsibilities

• Oversee office administration procedures and staff.
• Ensure timely ordering of office and medical supplies.
• Address and resolve pet owners’ complaints.

Skills

Communication skills

Problem solving

Detail-oriented

Multitasking

Conflict resolution

Education

Bachelor’s Degree in business administration or equivalent

Tools

Microsoft Office

Job description

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking. The ideal candidate will have previous experience in related fields.

Job Description

Operations Manager (in Health Sciences industry) are responsible for coordinating and overseeing all office administration procedures. They schedule veterinary appointments, bill pet owners, order office supplies as needed, and supervise the office staff.

1. The supervision of receptionists and/or front office support staff.
2. Plans for optimal staffing to assure maximum productivity and service such as preparing employee work schedules and managing the office staff
3. Directly recruits, interviews, and hires support hospital personnel.
4. Developing and implementing an effective inventory control system to ensure that necessary office and medical supplies are ordered in a timely manner.
5. Ensuring that pet owners’ complaints are promptly addressed and resolved
6. Mediates all problems at work, maintains employee motivation
7. Oversees the building and equipment maintenance and housekeeping standards.
8. Responsible for daily bank deposit preparation.
9. Accounts receivable statements, collections, and policies
10. Periodically reviews fee schedule for services, products, and increases or changes as necessary.
11. Establishes hospital budgets and projections for growth.

Job Requirement

1. Possess a Bachelor’s Degree in business administration or equivalent with minimum 2 years working experience
2. Experience in health sciences industry is an added advantage
3. Proficient in all Microsoft Office applications
4. Ability to multitask and able to meet tight deadlines
5. Effective communication skills
6. Strong problem solving and conflict resolution skills
7. Detailed orientated, patient and empathetic

Only shortlisted candidates will be notified