Operations Manager

Operation Department; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading IT operations team in Kuala Lumpur is looking for an Operations Manager to oversee daily activities and drive operational excellence. The role involves developing effective processes, leading a team, and ensuring quality compliance. Candidates should possess a Bachelor's degree in Computer Science/IT and have over 5 years of operations management experience. Strong leadership, problem-solving skills, and proficiency in tools like Salesforce CRM are essential. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 5+ years of experience in operations management, preferably in a similar IT industry.
• Strong leadership and people management skills.
• Proficiency in data analysis and operational performance metrics.
• Experience with project management and process improvement methodologies.

Responsibilities

• Oversee and manage daily operational activities across departments.
• Develop and implement efficient operational processes and procedures.
• Monitor and evaluate operational performance through KPIs.
• Ensure operations adhere to quality standards and regulatory requirements.
• Manage and lead the operations team, fostering a positive work environment.

Skills

Leadership

Problem-solving

Data analysis

Communication

Project management

Education

Bachelor's Degree in Computer Science/Information Technology

Tools

Salesforce CRM

JIRA

Job description

• Oversee and manage the daily operational activities across departments.
• Develop and implement efficient operational processes and procedures to ensure smooth workflow andproductivity.
• Monitor and evaluate operational performance through key performance indicators (KPIs) and metrics.

Process Optimization

• Analyze existing processes and identify opportunities for improvement and cost reduction.
• Implement and maintain standard operating procedures (SOPs) to ensure consistency and high-qualityoutput.
• Lead continuous process improvement initiatives and drive operational excellence
• Facilitate effective communication and collaboration between departments to achieve organizational goals.
• Coordinate and manage cross-departmental projects, ensuring alignment with strategic objectives.
• Resolve operational issues and conflicts between departments promptly and effectively

Quality Assurance and Compliance

• Ensure all operations adhere to quality standards and regulatory requirements.
• Develop and implement quality control systems and conduct regular audits to maintain high standards.
• Stay updated on relevant regulations and ensure organizational compliance
• Oversee and manage operational budgets and expenses, striving for cost efficiency.
• Prepare and analyze financial reports related to operations, providing insights for decision-making.
• Identify opportunities for cost savings and implement measures to reduce operational costs.

Team Leadership and Development

• Manage and lead the operations team, providing guidance, support, and performance feedback.
• Foster a positive and collaborative work environment, promoting teamwork and professional growth.
• Identify training needs and opportunities for staff development to enhance skills and capabilities.

Strategic Planning and Execution

• Develop and execute operational strategies to support the company's long-term goals.
• Lead and manage change initiatives, ensuring smooth transitions and minimal disruption to operations.
• Assess and integrate new technologies and systems to enhance operational efficiency

Risk Management and Safety

• Identify and mitigate operational risks to ensure business continuity and safety.
• Implement and enforce safety protocols to protect employees and minimize workplace hazards.
• Develop contingency plans and manage crisis situations effectively

Education and/or Work Experience Requirements

• Bachelor's Degree in Computer Science/Information Technology or relevant field.
• 5+ years of experience in operations management, preferably in a similar IT industry.
• Strong leadership and people management skills, problem-solving and decision-making abilities
• Knowledgeable in Microsoft technologies and IT-related concepts.
• Proficiency in data analysis and operational performance metrics.
• Exceptional organizational and multitasking skills, effective communication and interpersonal skills
• Experience with project management and process improvement methodologies.
• Proficiency in using operations management software and tools is an advantage (e.g., Salesforce CRM,JIRA.
• Open to feedback, adaptable, and able to work in a fast-paced environment

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