Operations Manager

Juris Technologies Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading software solutions company in Kuala Lumpur is seeking an Operations Manager to oversee project and product delivery. The role focuses on optimizing operations and managing a team to ensure efficient resource allocation. Candidates should have at least 2 years of experience in IT operations or project management. The position offers a supportive culture, with benefits including bonuses and medical contributions. Interested applicants can send their resumes to [e-mail].

Benefits

Bonus up to 3 months

Medical benefits

Parking

Qualifications

• Minimum 2 years of experience in the software industry or IT operations.
• Experience managing teams and projects in an operational management role.
• Understanding of credit management processes.

Responsibilities

• Oversee operations from projects and products delivery perspectives.
• Collate and analyze project delivery progress.
• Monitor resource allocation and execution.

Skills

Project management

Operational efficiency

Team leadership

Job description

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• Join the fastest-growing lending and recovery software solutions company.
• Work with colleagues who understand how to build great software.
• Enjoy breathtaking recognition and rewards.

JurisTech is a leading innovator in the lending and recovery software industry, providing cutting-edge solutions to banks, financial institutions, and the telecommunications sector. Our mission is to revolutionise the way businesses manage credit through advanced technology and creative problem-solving.

At JurisTech, we pride ourselves on our vibrant culture of innovation, collaboration, and continuous learning, making us a perfect fit for fresh graduates and professionals who are eager to grow and make an impact.

YOUR MISSION

As the Operations Manager, you are managing JurisTech’s operations, either from projects delivery and products delivery perspective, covering products and projects backlogs, resource mobilisations and prioritisations. You are to track timelines and its deviation, resources workloads and capacities, and to protect against timelines delay and/or out of scope work.

HOW WOULD YOU ACHIEVE THIS?

A. Strategically you are to:

• Collate and analyse the progress of projects delivery in all its reporting formats to identify and reduce bottlenecks and enhance overall efficiency. Ensure that resources are fully utilised for the correct assignments to the correct individual at the correct time.
• Identify gaps in the reporting and improve on any gaps identified. Reports must be able to track deliverables (stories) against resources workloads (burn points) accurately across the project and product units.
• Monitor and execute the allocation of resources, including team dynamics and maturity and skillsets gaps. Ensure that resources are effectively utilised to meet project requirements and business objectives.
• Ownership of the project revenue vs project costing by weekly reporting on the costing and anticipated additional revenue from enhancements.
• Identify potential operational risks and initiate pre-emptive actions. This could involve creating contingency plans, implementing back-up measures, and ensuring compliance with projects’ charters. Communicate internally and externally to customers to achieve win-win so that projects can be delivered on time.
• Mastery of the credit management process such as loans originations and credit administrations and collections and recovery. Constant learning on these areas alongside the JurisTech’s software frameworks, features and functionalities are mandatory to stay relevant in your role.
• Create monthly reports for senior management to provide insights into operational performance with billing milestones and produce an action plan/ escalation path for all delivery units when in violation of committed revenue and operating budgets.
• Develop and implement quality control processes to ensure that JurisTech’s software products meet or exceed industry standards and customer expectations.

B. Your tactical or daily roles and responsibilities include the following areas:

• Team Management: Monitor and improve on the progress of the sprint, by increasing the burnt points progressively. Sample and be involved in scrum meetings and lead the scrum of scrums meetings. Set clear expectations, provide guidance, and address any performance issues so that progress is on track in terms of timelines, budgets, and deliverables.
• Issue Resolution: Immediate bubble up of issues to the relevant people and unit for resolution. Address negative perception, complaints dissatisfactions issues immediately by bringing both the involved parties together and facilitate for resolution. External communication with the customers are also expected and necessary.
• Resource Allocation: Allocate resources based on project needs, ensuring that teams roll-off resources as they should for incoming projects to have the personnel, and support to achieve their objectives.
• Resources, workload and efficiency monitoring: Continuously monitor progress and resources deliverables to identify inefficiencies or bottlenecks. Implement changes and improvements to optimise operations.
• Performance Tracking: Track key performance indicators (KPIs) and metrics related to operational performance. Use this data to make informed decisions and drive improvements.
• Collaboration: Collaborate with cross-functional teams, such as development, integrations, and system software such as database and OS, to ensure that operational strategies align with overall business objectives.

WHAT WE’RE LOOKING FOR?

You are someone who possess either any one of the below:

• Minimum 2 years of experience software industry, IT operations or related fields and successfully led teams, managed projects, or overseen operations.
• Project management experience of 2 years which includes planning, execution and monitoring in an IT software project.
• Direct experience in operations management for 2 years with a track record of optimising processes, project management, managing resources, and enhancing operational efficiency are encouraged to apply (even if you are not from the software industry).

COMPENSATION AND BENEFITS

• Bonus range: Up to 3 months (subject to performance).
• Others: Statutory contributions, medical + optical/ dental + parking.

Interested applicants can send their resumes and transcripts directly to [e-mail].