OPERATIONS MANAGER

Desatera Sdn Bhd; Bandar Baru Bangi; On-site; MYR 100,000 - 150,000; Full time

Job summary

A food service company in Malaysia is looking for an outlet manager to ensure smooth operations and profitability. Responsibilities include staff training, customer satisfaction, and managing the outlet to uphold standards in food quality and safety. The ideal candidate should have a Degree/Diploma in Food Service or Hospitality Management and 3-4 years of relevant experience. Strong communication skills in English and Bahasa Malaysia are essential. This role requires someone independent with transport.

Qualifications

• Degree/Diploma/Certificate in Food Service Management/Hospitality Management or equivalent.
• 3-4 years experience in Food & Beverage or Hospitality Industry.
• Conversant in English and Bahasa Malaysia.
• Independent and able to communicate at all levels.
• Possess own transport.

Responsibilities

• Ensure smooth running and profitability of the operations.
• Implement the standards, procedures and concepts set by the company.
• Training, motivating, and discipline of the operations staff.
• Customer satisfaction in the product and service provided.
• Organize the outlet team: their tasks and schedules.
• Take full responsibility for the outlet.
• Manage the outlet to meet or exceed standards in food quality, safety, and cleanliness.
• Consistently monitor product and labor costs.

Skills

Food Service Management

Hospitality Management

Communication skills

Cost management

Education

Degree/Diploma/Certificate in Food Service Management/Hospitality Management

Job description

Ensure smooth running and profitability of the operations.

Implement the standards, procedures and concepts set by the company.

Training, motivating, and discipline of the operations staff and creating a pleasant working atmosphere for the staff.

Customer satisfaction in the product and service provided.

Organize the outlet team : their tasks and schedules.

Take full responsibility for the outlet.

Manage the outlet to meet or exceed standard in food quality, safety and cleanliness.

Consistently monitor product and labor costs to remain within goals

Carry out other tasks entrusted by the Assistant General Manager from time to time.

Manage on day to day task and ad-hoc task given by superior

Requirements

• Degree/Diploma / Certificate in Food Service Management/Hospitality Management or equivalent
• 3-4 years experience in Food & Beverage or Hospitality Industry
• Conversant in English and Bahasa Malaysia
• Independent and able to communicate at all levels
• Possess own transport
• Experience in managing food court or commercial outlet will be an advantages
• Familiar with report for costing and P&L.