Operations - Klang (Executive)

Lonpac Insurance Bhd; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance company in Selangor, Klang City is seeking a candidate with a Bachelor's degree for claims management. The role requires strong communication, analytical skills, and proficiency in English. Responsibilities include verifying claims, liaising with Loss Adjusters, and preparing documentation. The ideal candidate is organized and meticulous, able to handle multiple tasks and meet deadlines. This position is essential for ensuring fair and prompt claims processing.

Qualifications

• Bachelor’s degree holder in a related discipline.
• Possess strong communication, interpersonal, and analytical skills.
• Well organized, meticulous, and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.

Responsibilities

• Check, verify, and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Vet through relevant claims documentation to recommend fair settlement.
• Prepare various types of letters.
• Attend to enquiries from Insured/Claimant/Brokers via phone or email.

Skills

Strong communication skills

Interpersonal skills

Analytical skills

Well organized

Meticulous

Proficient in English

Education

Bachelor’s degree in related discipline

Job description

• Bachelor’s degree holder in related discipline.
• Possess strong communication, interpersonal and analytical skills.
• Well organised, meticulous and able to handle multi-task as well as meeting deadlines.
• Proficient in both spoken and written English.
• Check, verify and update new claims files and payments.
• Key in data and update Revision & Adjustment.
• Liaise and work with Loss Adjusters or Solicitors.
• Key in data and authorize new claims, claims development and claims payment in CAB system.
• Appoint/liaise/work with Loss Adjusters/Solicitors of Loss Adjusters.
• Vet through relevant claims documentation and/or adjuster’s report to recommend fair settlement in accordance to the policy terms and conditions.
• Prepare write-up, check offer letters and discharge vouchers.
• Prepare carious types of letters.
• Liaise and handle all correspondences received from the Insured/Claimant/Brokers/Agents/Branches and etc.
• Attend to the Insured/Claimant/Brokers/Agents/Branches and etc on their enquiries via phone call/in-coming email/letter and to provide assistance relating to any claims matter.
• Sort, list, scan documents and locate for claims files.
• Conduct claims files reviews periodically.

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