Operations Executive (Travel & Ticketing)

MITT Hijrah Travel & Tours Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel agency located in Johor Bahru is seeking an Operations Executive for ticketing and travel coordination. The ideal candidate will have a minimum of 5 years’ experience in a travel agency, along with proficiency in the Amadeus GDS system and strong problem-solving skills. Responsibilities include issuing tickets, managing bookings, and ensuring timely payments. The role offers a competitive salary and additional benefits including travel discounts and career growth opportunities.

Benefits

Competitive salary package with performance incentives

Medical and insurance benefits

Staff travel discounts

Career growth and training opportunities

Qualifications

• Minimum 5 years of experience as an Operations Executive in a travel agency.
• Strong team player with multi-tasking abilities.
• Proactive attitude and analytical thinking.

Responsibilities

• Issue air tickets and manage direct bookings.
• Support product planners with trip costing.
• Resolve operational issues promptly.

Skills

Experience as Operations Executive in a travel agency

Problem-solving capabilities

Negotiation skills

Knowledge of Amadeus (GDS)

Proficiency in Microsoft Office

Tools

Amadeus (GDS)

Job description

Operations Executive (Travel & Ticketing)

Requirements

• Minimum 5 years of experience as an Operations Executive in a travel agency.
• Strong team player with the ability to multi-task effectively.
• Able to work independently with minimal supervision.
• Proactive attitude with the confidence to challenge and improve processes.
• Excellent problem-solving and negotiation capabilities.
• Strong listening skills and analytical thinking.
• Hands‑on knowledge and proficiency in Amadeus (GDS).
• Proficient in Microsoft Office applications.

Please include the following details in your resume:

• Reason for leaving your previous employment.
• Current and/or last drawn salary.
• Expected monthly salary.

Responsibilities

• Issue air tickets and coordinate with land operators, as well as manage direct bookings for hotels, restaurants, and attractions.
• Ensure all deadlines are met, including deposit payments, full payments, ticket issuance, and promotional timelines.
• Support product planners by closely monitoring trip costing (profit & loss, land arrangements, and ticketing costs).
• Update the system and provide clear instructions to assist counter staff with sales and follow-up actions.
• Resolve operational issues promptly and maintain strong working relationships with airlines and overseas suppliers.
• Liaise with airlines, overseas land operators, and transportation providers to arrange group travel requirements.
• Utilize the Amadeus airline booking system proficiently; handle all travel operations including tour and hotel reservations, ticketing, coordination, and internal staff support.
• Provide assistance for both pre‑departure and post‑departure requirements.
• Perform any other ad‑hoc duties assigned by the Company.
• Participate in travel fairs, exhibitions, and roadshows.
• Willing to work on weekends as required.

Benefits

• Competitive salary package with performance incentives.
• Medical, insurance, and annual leave benefits.
• Staff travel discounts and familiarization trip opportunities.
• Career growth and training within the travel industry.