Operations Executive (Remote)

abba maintenance services pte ltd; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A cleaning and maintenance service provider in Kuala Lumpur is seeking a proactive operations coordinator. Responsibilities include overseeing daily operations, managing staff attendance, and collaborating with client services. The ideal candidate should have at least 1-2 years of relevant experience, strong communication skills in Mandarin, English, and Malay. This role offers a 5.5-day work week with morning and Saturday hours.

Qualifications

• 1-2 years of experience in operations or administrative roles preferred.
• Must be able to communicate fluently with Mandarin-speaking clients.
• Immediate availability preferred.

Responsibilities

• Coordinate with the Singapore team on daily operational execution.
• Order cleaning chemicals and equipment for ongoing projects.
• Oversee cleaner attendance, including medical leave and absenteeism.
• Work with the operations team to improve workflows and optimize task efficiency.

Skills

Interpersonal skills

Communication skills

Fluent in Mandarin

Proficiency in English

Proficiency in Malay

Education

Minimum SPM, Diploma, or Degree in any relevant field

Job description

Job Responsibilities

• Coordinate with the Singapore team on daily operational execution.
• Order cleaning chemicals and equipment for ongoing projects.
• Arrange for replacement cleaners and transportation as needed.
• Plan and optimize work schedules for cleaning specialists.

Client & Team Support

• Collaborate with customer service, billing, and sales teams to resolve client issues.
• Support operational needs by managing service reports and scheduling ad-hoc tasks.

Staff Management

• Oversee cleaner attendance, including medical leave and absenteeism.
• Manage worker schedules to ensure efficient utilization of working hours.

Process Improvement

• Work with the operations team to improve workflows and optimize task efficiency.
• Coordinate with different departments to ensure service commitments are met on time.

Requirements

• Minimum SPM, Diploma, or Degree in any relevant field.
• 1-2 years of experience in operations or administrative roles preferred.
• Strong interpersonal and communication skills.
• Fluent in Mandarin, English and Malay; Malay proficiency is an advantage. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Immediate availability preferred.
• 5.5-day work week.

Monday to Friday: 7:00 AM – 4:00 PM

Saturday: 7:00 AM – 11:00 AM

Must be contactable outside working hours to resolve urgent operational issues.