Operations Executive

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking an Operations Executive in Malacca City to oversee day-to-day call center operations and ensure best-in-class service for customers. The ideal candidate has at least 4 years of leadership experience and a diploma in Business Administration. Responsibilities include meeting performance metrics and providing ongoing coaching for team members.

Qualifications

• At least 4 years of leadership experience with a passion for leading small teams.
• Demonstrate commitment to the SingTel values.
• Ability to thrive in fast-paced high volume environments.

Responsibilities

• Oversee day-to-day call center operations.
• Ensure key performance indicators are met.
• Provide ongoing coaching and performance reviews.

Skills

Leadership

Analytical skills

Problem solving

Critical thinking

Rostering skills

Education

Diploma in Business Administration

Job description

Be a part of something BIG!

We’re looking for Operations Executive who is responsible to ensure service excellence and best-in‑class service is delivered to SingTel Customers, sustaining business growth and support consumer SG imperatives and strategic plans for hotlines services.

Make an Impact by:

• Work closely with Customer Care Managers to plan resources and oversee day-to-day call center operations
• Ensure key performance indicators, namely service levels, accuracy rates, productivity measurements are met
• Provide the team with clear objectives for group and individual performance and support this with regular and constructive feedback
• Provide ongoing coaching, counselling and performance review toall team members
• Handle escalated customers and work with relevant parties to ensure service recovery and resolution of customer issues
• Analyze customer's complaints andidentify root causes of service failures to implement corrective and preventive actions on a timely basis
• Be the liaison within otherSIngTel division by providing operational support
• Participate in ad-hoc projects as requested.

Skills for Success:

• At least Diploma in Business Administration and relevant course
• At least 4 years of leadership experience with a passion in leading small team
• Demonstrate analytical, problem solving skills and critical thinking
• Demonstratecommitment to the SingTel values
• Rostering and Manpower planning skills.
• Ability to thrive in fast -paced high volume environment

Your Career Growth Starts Here. Apply Now!