Operations Excellence Lead — Policy, QA & Process Improvement

Operations; Selangor; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading tech platform in Malaysia is seeking a proactive leader to oversee its Platform Governance team. This role focuses on ensuring operational quality and executing policies effectively while driving strategic process improvements. The candidate will convert new policies into scalable workflows, develop monitoring strategies, and implement a comprehensive Quality Assurance framework. Ideal candidates should possess impressive analytical skills and data-driven decision-making capability, along with experience in enhancing workflows and reducing operational costs.

Qualifications

• Proven experience in operational quality and policy execution.
• Strong leadership capabilities with a focus on data-driven insights.
• Ability to manage quality assurance and guide teams effectively.

Responsibilities

• Lead the Platform Governance team overseeing operational quality.
• Develop and implement monitoring strategies for policy execution.
• Drive strategic process improvements for operational efficiency.
• Define and manage the Quality Assurance framework across teams.

Skills

Analytical insights

Data-driven decision making

Process improvement

Operational monitoring

Job description

A leading tech platform in Malaysia is seeking a proactive leader to oversee its Platform Governance team. This role focuses on ensuring operational quality and executing policies effectively while driving strategic process improvements. The candidate will convert new policies into scalable workflows, develop monitoring strategies, and implement a comprehensive Quality Assurance framework. Ideal candidates should possess impressive analytical skills and data-driven decision-making capability, along with experience in enhancing workflows and reducing operational costs.