Operations & E-Commerce Executive

Bloom; Petaling Jaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A wellness lifestyle brand in Malaysia is seeking an Operations & E-commerce Executive to optimize online sales on platforms like Shopee and Lazada. The role involves overseeing daily e-commerce operations, ensuring an excellent customer experience, and coordinating with the operations team for order fulfillment. Ideal candidates should have experience with Shopify and exceptional communication skills in both English and Mandarin. Competitive salary and hybrid work options are available.

Benefits

Competitive Compensation

Performance Bonuses

Monthly allowances

Hybrid Work Arrangement

Pet-Friendly Office

Free Parking

Complimentary Meals

Team-building retreats

Qualifications

• Proven experience managing online stores on platforms like Shopee, Lazada, and Shopify.
• Professional fluency in written and verbal English and Mandarin.
• Exceptional communication skills to handle customer inquiries with empathy.

Responsibilities

• Oversee daily operations for Shopee and Lazada, including product uploads and stock inventory.
• Act as first point of contact for customer inquiries across e-commerce platforms.
• Coordinate with the operations team for seamless order processing and tracking.
• Monitor store performance metrics and provide insights for improvement.

Skills

Experience with Shopify

Fluency in English

Fluency in Mandarin

Customer service communication

Data analysis skills

Education

Diploma or Bachelor’s degree in E-commerce, Marketing, Business

Tools

Shopee Seller Centre

Lazada Seller Center

TikTok Seller Center

Job description

Expected Start Date: Immediate

Salary: RM3,000 - RM5,500

Language: Fluency in English and Mandarin (Mandarin is required for daily operational coordination)

Job Types: Full-time, Permanent

Company Description

Bloom is a Malaysian lifestyle wellness brand under Nutrier Sdn Bhd that specializes in the fusion of high-performance nutrition with everyday indulgence. Founded on the principle that "Tastiness and Nutrition can come together as one", Bloom has redefined the collagen supplement market by moving away from traditional pills and medicinal powders, instead integrating premium supplements into beloved beverages like coffee, matcha, and cocoa.

Role Description

Bloom is looking for a results-driven Operations & E-commerce Executive to manage our digital storefronts and elevate our customer experience. You will be the heartbeat of our online operations, ensuring our presence on Shopee and Lazada is optimized and our customers receive world-class support. This is an on-site role in Petaling Jaya with hybrid flexibility.

Key Responsibilities

• Store Management: Oversee daily operations for Shopee and Lazada, including product uploads, stock inventory updates, and campaign participation (e.g., 11.11, 12.12).
• Customer Experience: Act as the first point of contact for customer inquiries across all e-commerce chat platforms and social media, ensuring high response rates and satisfaction.
• Order Fulfillment: Coordinate with the operations team to ensure seamless order processing, tracking, and troubleshooting of delivery issues.
• Data Analysis: Monitor store performance metrics and provide insights to improve conversion rates and customer retention.

Qualifications

• Platform Expertise: Proven experience managing Shopify, Shopee Seller Centre, Lazada Seller Center, and TikTok Seller Center is highly preferred.
• Language Proficiency: Professional fluency in English and Mandarin (written and verbal) is required to effectively manage customer inquiries and coordinate with specific stakeholders.
• Communication Skills: Exceptional ability to handle customer concerns with empathy and efficiency.
• Education: A Diploma or Bachelor’s degree in E-commerce, Marketing, Business, or a related field.

Benefits

Financial & Growth

• Competitive Compensation: We offer a salary package that is higher than the market average.
• Performance Bonuses: Your hard work is rewarded with attractive performance-based bonuses.
• Allowances: Monthly allowances to support your professional needs (e.g., travel or mobile).
• Equipment Provided: You will be equipped with a company laptop or phone to ensure you have the best tools for your role.

Work-Life Balance & Culture

• Hybrid Work Arrangement: We value results over clocking in. Enjoy the flexibility to Work From Home (WFH) on designated days.
• Pet-Friendly Office: No need to leave your furry friends at home! We maintain a pet-friendly environment to keep stress levels low.
• Modern Workspace: Work from our brand-new office designed with an open, creative, and vibrant aesthetic.
• Company Trips: Regular team-building retreats and company trips to bond and recharge outside of the office.

Office Perks & Convenience

• Free Parking: Skip the morning stress and the extra cost, we provide free parking for all employees.
• Complimentary Meals: We provide free meals on special occasions and, of course, a steady supply of our premium Bloom collagen drinks!
• Vibrant Team Culture: Join a young, energetic team that values transparency, creativity, and "blooming" together.