Operations Director: Lead Large Teams & Strategy

TDCX Malaysia; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global BPO company is seeking a strategic leader in Malaysia to set the direction and goals for the organization. The ideal candidate will have over 8 years of experience managing teams and client relationships, along with strong communication and negotiation skills. This role offers attractive remuneration and numerous benefits including medical, dental, and opportunities for continuous learning and development.

Benefits

Medical

Vision

Dental

Incentives, Bonus and Commission Plan

Life-long Learning and Development

Qualifications

• Minimum 8+ years of working experience in a related field.
• Proven ability to manage processes and technology.
• Excellent verbal and written communication skills in English.

Responsibilities

• Set direction and strategy for the organization.
• Build and manage client relationships.
• Advising project teams on performance targets.

Skills

Leadership in operations environment

Communication skills

Negotiation skills

Conflict management skills

Time management skills

Education

Bachelor’s Degree or equivalent

Job description

A leading global BPO company is seeking a strategic leader in Malaysia to set the direction and goals for the organization. The ideal candidate will have over 8 years of experience managing teams and client relationships, along with strong communication and negotiation skills. This role offers attractive remuneration and numerous benefits including medical, dental, and opportunities for continuous learning and development.