Operations Director

TDCX Malaysia; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading global BPO company is seeking a strategic leader in Malaysia to set the direction and goals for the organization. The ideal candidate will have over 8 years of experience managing teams and client relationships, along with strong communication and negotiation skills. This role offers attractive remuneration and numerous benefits including medical, dental, and opportunities for continuous learning and development.

Benefits

Medical

Vision

Dental

Incentives, Bonus and Commission Plan

Life-long Learning and Development

Qualifications

• Minimum 8+ years of working experience in a related field.
• Proven ability to manage processes and technology.
• Excellent verbal and written communication skills in English.

Responsibilities

• Set direction and strategy for the organization.
• Build and manage client relationships.
• Advising project teams on performance targets.

Skills

Leadership in operations environment

Communication skills

Negotiation skills

Conflict management skills

Time management skills

Education

Bachelor’s Degree or equivalent

Job description

Unleash your full potential at work with TDCX, an award‑winning and fast‑growing BPO company.

Work with the world’s most loved brands and enjoy a positive culture that invites you to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Coaching and mentoring by experts in your field
• Global company, winner of hundreds of industry awards

What is your mission?

• Set the direction and strategy for the organization.
• Set goals and objectives for the company in line with the client’s or project’s requirements.
• Build and manage client relationships within and outside the client’s organization.
• Prepare and present project proposals to clients and new prospects to solicit business and negotiate new contract terms.
• Advise project teams on progress, problem solving, solution development, identification, and measurement of performance targets.
• Create and communicate standardized methods and approaches to all members of the organization for efficient project management processes.
• Any other duties and responsibilities that may be assigned by management for the effective implementation, maintenance and continual improvement of TDCX’s Quality Management System.

Who are we looking for?

• Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field.
• Extensive experience of leading and managing large teams in an operations environment.
• Minimum 8+ years of working experience in a related field.
• Proven ability to successfully manage people, processes, and technology.
• Ability to work in a process‑driven, high‑demand, time‑constrained environment and lead continuous improvement and business transformation projects.
• Strong communication, negotiation, conflict management and influencing skills across all levels with internal and external audiences.
• Excellent organizational, multi‑tasking and time‑management skills with exceptional follow‑through discipline.
• Excellent verbal and written communication skills in English and the local market language.

Perks and benefits

• Medical
• Vision
• Dental
• Incentive, Bonus and Commission Plan
• Life‑long Learning and Development

Who is TDCX?

Singapore‑based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. With more than 20,000 employees across 39 locations worldwide, it delivers robust coverage across Asia, Europe, and the U.S.