Operations Associate

Ralph Lauren (Singapore) Pte Ltd; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A luxury retail company in Kuala Lumpur is seeking a Retail Operations Support professional. The role involves providing operational and IT support for store openings, managing stock levels, and ensuring compliance with procedures. Ideal candidates should have at least 2 years of retail operations experience, preferably in luxury retail, and be proficient in Microsoft Office. Strong communication and time management skills are essential.

Qualifications

• Minimum 2 years of related retail operations experience, preferably within the luxury retail environment.
• Self-motivated individual with a keenness to learn.
• Able to multi-task.

Responsibilities

• Provide operational and IT support during new store openings.
• Coordinate with other departments regarding retail operations.
• Ensure compliance with Standard Operating Procedures.

Skills

Microsoft Office proficiency

Communication skills

Time management

Detail-oriented

Collaboration

Job description

Provide operational, administrative and IT support for and during new store opening and closure, store reset, store repair and maintenance.

Provide support for and during store sales, promotion events, annual stock take etc.

Responsible for the replenishment of store consumables.

Supporting daily business operations and workflow, monitoring and troubleshooting, and resolving operational issues.

Coordinate and provide support to other departments in relation to retail operation.

Liaise and support the store team, wherever required.

Maintain the appropriate stock level of standard store supplies.

Maintain the back stock area of all stores and ensure store supply levels are adequate for packaging.

Ensure store front and the back‑of‑house areas are up to the Company’s standards.

Support in Asset Prevention training and awareness, whenever required.

Provide Standard Operating Procedures (SOP) training, ensure SOP compliance and conduct quality checks, whenever required.

Must be knowledgeable of POS, return, markdown and discount, tax, security and packaging policies.

Coordinate with suppliers and vendors on Purchase Orders, delivery and processing payment on‑time.

Responsible for operational administrative work which includes documentation, filing and paperwork.

Manage and process invoices for all stores and other departments.

Assist with building related procurement and maintenance, as and when required.

Any other adhoc duties that may be assigned in‑line with this role.

Requirements

• Minimum 2 years of related retail operations experience, preferably within the luxury retail environment
• Proficiency in Microsoft Office (Word, Excel and PowerPoint)
• Self‑motivated individual with a keenness to learn
• Good time management and able to multi‑task
• Good communication and interpersonal skills
• Detail‑oriented and a collaborative team player with the ability to work effectively across cross‑functional teams