Operations Analyst Lead - SAP & Incident Resolution

AIA Hong Kong; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services provider in Kuala Lumpur is looking for an individual to provide user support and manage service requests. You will be responsible for investigating and resolving incidents related to Financial Accounting and Controlling, using SAP FICO modules. Ideal candidates should have strong problem-solving abilities and a commitment to contributing to an innovative work culture that helps enhance the lives of communities.

Qualifications

• Experience in Financial Accounting and Controlling.
• Knowledge of SAP FICO modules.
• Ability to manage incidents and service requests efficiently.

Responsibilities

• Act as the first line of support for user queries.
• Perform investigation and diagnosis of incidents.
• Provide solutions or workarounds to users.
• Highlight and escalate unresolved incidents.
• Support implementation of SAP FICO modules.

Skills

Financial Accounting (FI)

Controlling (CO)

SAP FICO modules

Incident management

User support

Tools

SAP

Job description

A leading financial services provider in Kuala Lumpur is looking for an individual to provide user support and manage service requests. You will be responsible for investigating and resolving incidents related to Financial Accounting and Controlling, using SAP FICO modules. Ideal candidates should have strong problem-solving abilities and a commitment to contributing to an innovative work culture that helps enhance the lives of communities.