Operations Analyst

CHARGEPLUS SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading EV charging solution provider is seeking an Operations Analyst to support EV charging operations across Southeast Asia. The role involves diagnosing technical issues, operationalizing new charging locations and managing corporate account whitelisting. Candidates should have a degree in Engineering or Operations Management and at least 2 years of experience in technical operations. Strong analytical and communication skills are essential. The position is based in Kuala Lumpur, Malaysia.

Qualifications

• Degree in Engineering, Operations Management or a related discipline.
• At least 2 years’ experience in technical operations, troubleshooting, or support roles.
• Tech-savvy and adaptable to new systems and tools.

Responsibilities

• Perform Level 2 analysis for EV charger issues.
• Support the operationalization of new charging locations.
• Prepare operational reports and dashboards for decision-making.

Skills

Technical operations

Problem-solving

Analytical skills

Communication

Education

Degree in Engineering, Operations Management or related discipline

Tools

Sitetracker

Salesforce

Job description

The Operations Analyst supports EV charging operations across Southeast Asia by handling technical analysis of charger issues. The role also manages key operational tasks such as operationalising new charging locations and corporate/fleet account whitelisting. This position works closely with regional technical teams and stakeholders to ensure reliable and efficient charger performance.

Company Overview

Charge+ is a leading integrated EV charging solution provider serving Singapore and Southeast Asia, with the mission to catalyse the proliferation of electric mobility in the region. Its suite of integrated solutions includes a proprietary ultra-slim charger, smart charging software and innovative business models. Charge+ operates more than 3,000 EV charging points across Southeast Asia today and aims to have 30,000 charging points by 2030. The company is currently the largest EV charging operator in Singapore and a key player across Southeast Asia, with operations in Malaysia, Thailand, Vietnam, Indonesia and Cambodia.

Responsibilities

Technical Analysis & Troubleshooting

• Perform Level 2 analysis for EV charger issues, diagnosing faults and identifying root causes.
• Test, verify and upgrade charger firmware to support performance and reliability improvements.
• Read, interpret and analyse charger logs to troubleshoot technical issues.
• Coordinate with technical teams to resolve complex charger issues.
• Monitor charger performance, downtime and operational KPIs.
• Share findings, insights and recommendations with internal teams to drive process improvements and knowledge sharing.

Operational Support

• Support the operationalisation of new charging locations.
• Handle corporate and fleet account whitelisting to ensure seamless access for clients.
• Maintain and update operational data in systems such as Sitetracker and other internal platforms.
• Prepare operational reports and dashboards for decision-making.

Qualifications

• Degree in Engineering, Operations Management or related discipline.
• At least 2 years’ experience in technical operations, troubleshooting or support roles. More experienced candidate will be considered for Senior role.
• Tech‑savvy and adaptable to new systems and tools.
• Experience with Sitetracker, Salesforce is an advantage.
• Strong analytical and problem‑solving skills.
• Excellent communication skills with ability to work with regional teams.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an Operations Analyst?
• How much notice are you required to give your current employer?