Operations & Admin Officer

Go Beyond Malaysia Travel Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A travel management company in Kuala Lumpur seeks to hire an Operations Support Specialist to manage hotel, transfer, and activity bookings. The role involves updating schedules, preparing client documents, and supporting travellers. Ideal candidates should possess strong organisational skills and familiarity with Google Workspace, alongside a positive and proactive attitude. Suitable for junior applicants with a diploma qualification and full working rights in Malaysia.

Qualifications

• Good command of English (written and spoken).
• Strong organisational skills and high attention to detail.
• Familiar with Google Workspace (Docs, Sheets, Drive, Calendar).
• Positive, reliable, proactive, and willing to learn.
• Background in tourism, hospitality, or office administration is an advantage.

Responsibilities

• Manage hotel, transfer, guide, and activity bookings.
• Update schedules, operational files, calendars, and booking trackers.
• Prepare client documents including vouchers, contact sheets, and roadbooks.
• Support travellers through WhatsApp for simple assistance.
• Assist with minor incidents, operational issues, or last-minute changes.
• Research and contact new suppliers (hotels, guides, transport, activities).
• Request rates, availability, operational conditions, and required documents.
• Support supplier onboarding and contract follow-up.
• Maintain and update the supplier & rates database.

Skills

Good command of English (written and spoken)

Strong organisational skills

Familiarity with Google Workspace

Positive and proactive attitude

Education

Diploma

Job description

Job Description

Manage hotel, transfer, guide, and activity bookings

Update schedules, operational files, calendars, and booking trackers

Prepare client documents including vouchers, contact sheets, and roadbooks

Support travellers through WhatsApp for simple assistance

Assist with minor incidents, operational issues, or last-minute changes

Research and contact new suppliers (hotels, guides, transport, activities)

Request rates, availability, operational conditions, and required documents

Support supplier onboarding and contract follow-up

Maintain and update the supplier & rates database

1. Operations Support

• Manage hotel, transfer, guide, and activity bookings
• Update schedules, operational files, calendars, and booking trackers
• Prepare client documents including vouchers, contact sheets, and roadbooks
• Support travellers through WhatsApp for simple assistance
• Assist with minor incidents, operational issues, or last-minute changes

2. Supplier Research & Coordination

• Research and contact new suppliers (hotels, guides, transport, activities)
• Request rates, availability, operational conditions, and required documents
• Support supplier onboarding and contract follow-up
• Maintain and update the supplier & rates database

3. Administrative & Accounting Support

• Collect and verify supplier invoices
• Prepare payment lists for management approval
• Maintain expense records and supplier tracking sheets
• Assist with general office administrative tasks

Requirements

• Good command of English (written and spoken)
• Strong organisational skills and high attention to detail
• Familiar with Google Workspace (Docs, Sheets, Drive, Calendar)
• Positive, reliable, proactive, and willing to learn
• Background in tourism, hospitality, or office administration is an advantage
• Minimum qualification: Diploma (preferred for fresh graduates / junior candidates)
• Suitable for junior applicants starting their career
• Only open to candidate with full working rights in Malaysia

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