Operations Admin & Logistics/Payment

FastJobs; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform in Kuala Lumpur is seeking a customer support specialist to manage logistics operations and respond to user inquiries. The ideal candidate should have experience in e-commerce or the e-wallet industry, possess excellent communication and problem-solving skills, and be proficient in Excel. This role involves daily logistics management, payment issue resolution, and ensuring effective coordination within the team.

Qualifications

• Preferable working experience in e-commerce or e-wallet industry.
• Good communication skills in email, face-to-face, and remote discussions.
• Strong logical thinking and problem-solving skills.

Responsibilities

• Respond to user inquiries via the ticketing system.
• Manage logistics operations and support administrative tasks.
• Liaise with stakeholders to resolve payment-related issues.
• Perform routine checks on payment and refund statuses.

Skills

Communication skills

Excel and reporting skills

Logical thinking

Problem-solving skills

Team player

Job description

Respond to day-to-day user inquiries via the ticketing system, particularly those related to payments and payment-related issues.

• Work closely with the Customer Support team to ensure timely and effective resolution of cases.
• Liaise with relevant stakeholders to better understand and resolve payment-related issues.
• Perform routine checks on payment and refund statuses, ensuring all transactions are completed accurately and within the expected timeframes.
• Support additional tasks and responsibilities as assigned on an ad-hoc basis.

Logistics

• Focusing on managing day-to-day logistics operations and helping to support the team’s administrative tasks
• Supporting the team on monthly test buys on other platforms for benchmarking logistics metrics.
• Handling Change Request submissions daily, ensuring timely processing of relevant documents provided by sellers
• Daily review or clearance of appealing cases under Planning & Performance (e.g., pickup options, manual cancellations)
• Ensure that the Knowledge Center is relevant and updated with the latest information regarding all logistics-related matters for stakeholder's reference

Requirements

• Preferable to have working experience in e-commerce or e-wallet industry.
• Good communication skills in email, face-to-face conversation and remote discussion.
• Good in excel & reporting skill.
• Strong logical thinking and problem-solving skills at all times.
• Good team player, positive attitude and eager to learn.
• Driven and motivated