Operational Performance Analyst

Hyred; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Kuala Lumpur is seeking a candidate to assist in monitoring operational performance and compliance with regulations. The ideal candidate will demonstrate knowledge of relevant processes and help improve them while managing personal development. Skills in business analysis and problem solving are essential for this role.

Qualifications

• Demonstrates knowledge of relevant systems, processes and procedures.
• Able to resolve simple issues and develop procedures.
• Maintains accurate and appropriate records.

Responsibilities

• Monitor adherence to operational performance frameworks.
• Assist and support co-workers.
• Take action to improve performance on the job.

Skills

Business Analysis

Financial Analysis

External Research

Operational Excellence

Accuracy & Attention to Detail

Analytical Thinking

Continuous Improvement

Critical Thinking

Data Analytics

Data Visualization

Data Literacy

Design Thinking

Digital Communication

Insurance Legal & Regulatory Environment

Problem Solving

Project / Program Management

Systems Thinking

Job description

Purpose

Assists with monitoring adherence to operational performance frameworks in order to ensure operational areas remain compliant with corporate, regulatory and legislative requirements to which the organization is expected to operate.

Key Accountabilities

Demonstrates knowledge of relevant systems, processes and procedures. They help to resolve simple issues and develop procedures and help with seeking ways to improve them. They also maintain accurate and appropriate records, producing timely management information to the agreed levels of quality. They demonstrate clear adherence to principles and attend all training and development courses required to ensure a high degree of workplace knowledge of processes and systems.

Performance Management Accountabilities

• Demonstrate commitment to corporate values.
• Take accountability for participating in the performance management cycle.
• Take action to improve performance on the job.
• Assist and support co-workers.
• Take action to manage own personal development.

Skills Functional

• Skills Business Analysis - Proficiency Level 2
• Financial Analysis - Proficiency Level 1
• External Research - Proficiency Level 2
• Operational Excellence - Proficiency Level 2

Cross-Functional Skills

• Accuracy & Attention to Detail - Proficiency Level 2
• Analytical Thinking - Proficiency Level 2
• Continuous Improvement - Proficiency Level 2
• Critical Thinking - Proficiency Level 2
• Data Analytics - Proficiency Level 2
• Data Visualization - Proficiency Level 2
• Data Literacy - Proficiency Level 2
• Design Thinking - Proficiency Level 1
• Digital Communication - Proficiency Level 1
• Insurance Legal & Regulatory Environment - Proficiency Level 2
• Problem Solving - Proficiency Level 2
• Project / Program Management - Proficiency Level 1
• Systems Thinking - Proficiency Level 2