Operation Support, Last Mile

Ninja Van; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Shah Alam is looking for candidates to manage return pickup operations and ensure fantastic service recovery. This role requires a Diploma or Bachelor's Degree in Business Administration, proficiency in Bahasa Malaysia and English, and skills in Microsoft Word and Excel. Candidates should possess good interpersonal skills for effective communication and problem-solving. The position involves compliance with operational objectives and quality standards. Relevant experience is advantageous.

Qualifications

• Candidate must possess at least a Diploma or Bachelor's Degree related to Business Administration.
• Required languages: Bahasa Malaysia, English.
• Any prior working experience will be greatly advantageous.

Responsibilities

• Ensure reporting and monitoring comply with RPU objectives.
• Make sure all FSR cases settle within the timeline according to the target set.
• Provide report deductions and coordinate justifications with stakeholders.

Skills

Verbal communication

Problem-solving

Listening skills

Education

Diploma or Bachelor's Degree in Business Administration

Tools

Microsoft Word

Microsoft Excel

Job description

Return Pickup (RPU)

• Ensure reporting and monitoring comply with RPU objectives.
• Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

• Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

• Provide report deductions and coordinate justifications with relevant stakeholders.

Others

• Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
• Participate in quality, safety and GDPMD related programs such as training, campaign and others.
• Working closely with station staff and all other stakeholders.
• Assist in all other tasks given by the superior.
• Provide support to other administrative functions within the department as required.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
• Required language(s): Bahasa Malaysia, English.
• Proficient in Microsoft Word/Excel.
• Any prior working experience will be greatly advantageous
• Interpersonal skills such as verbal communication, problem‑solving and listening skills are essential in an administrative role.

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