Operation Support Last Mile

Ninja Van; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics service provider is looking for a candidate for the position of Return Pickup (RPU). Responsibilities include ensuring compliance with reporting objectives and supporting fantastic service recovery cases. The ideal candidate should have a diploma or higher in a related business field, be proficient in Bahasa Malaysia and English, and possess strong interpersonal skills. Competitive monthly salary of RM2,000 - RM2,200 offered.

Qualifications

• At least a Diploma or Bachelor's degree in a relevant field.
• Fluency in Bahasa Malaysia and English is required.
• Proficient in Microsoft Word and Excel.
• Any prior relevant working experience is advantageous.
• Strong interpersonal, problem-solving, and listening skills.

Responsibilities

• Ensure reporting and monitoring comply with RPU objectives.
• Make sure all FSR cases settle within the timeline.
• Provide report deductions and coordinate justifications.
• Comply with the ISO 9001 QMS and other requirements.
• Assist in tasks assigned by the superior.

Skills

Fluent in Bahasa Malaysia

Fluent in English

Proficient in Microsoft Word

Proficient in Microsoft Excel

Verbal communication skills

Problem-solving skills

Listening skills

Education

Diploma or higher in Business Administration

Job description

Return Pickup (RPU)

• Ensure reporting and monitoring comply with RPU objectives.
• Ensure all return pickup comply to the SOP

FSR (Fantastic Service Recovery)

• Make sure all FSR cases settle within the timeline according to the target set

POD/POP deductions

• Provide report deductions and coordinate justifications with relevant stakeholders.

Others

• Comply to the ISO 9001 QMS, OH&S management system and GDPMD requirements if applicable.
• Participate in quality, safety and GDPMD related programs such as training, campaign and others.
• Working closely with station staff and all other stakeholders.
• Assist in all other tasks given by the superior.
• Provide support to other administrative functions within the department as required.

Job Requirements

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in fields related to Business Administration
• Required language(s): Bahasa Malaysia, English.
• Proficient in Microsoft Word/Excel.
• Any prior working experience will be greatly advantageous
• Interpersonal skills such as verbalcommunication, problem-solving and listening skills are essential in an administrative role.

RM2,000 - RM2,200 a month