Operation Retailing

Incubase Studio Limited; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A creative studio in Kuala Lumpur is seeking individuals for customer service and event support roles. Responsibilities include managing customer inquiries, assisting in retail sales, and supporting event setups. Candidates should possess good communication skills, be team players, and have a passion for anime. This role offers a dynamic work environment with opportunities for hands-on experience in exhibitions and retail operations.

Qualifications

• Responsible, positive, and eager to learn.
• Comfortable working on weekends/public holidays during event periods.
• Gain hands-on experience in IP/Anime exhibitions & retail events.

Responsibilities

• Attend to customers’ inquiries and provide customer service.
• Conduct daily stock replenishment and arrangement of stocks.
• Resolve customer issues in a timely and professional manner.
• Manage and monitor inventory, stock, and products.
• Attend and manage retail sales, support daily opening & closing procedures.

Skills

Customer service

Communication skills

Team player

Ability to work in fast-paced environments

Passion for anime and events

Job description

Attend to customers’ inquiries and provide customer service in meeting customer expectations

Conduct daily stock replenishment and arrangement of stocks

Resolves customer issues in a timely and professional manner, carry out the daily work of live operations

Manage and monitor inventory, stock and products

Attend and manage retail sales, support daily opening & closing procedures

Store security & loss prevention, conduct regular store checks to ensure safety and tidiness

To undertake any ad-hoc assignments as and when required, assist in setting up special events, pop-up zones, or promotional spaces

Maintain product presentation standards and Support seasonal or campaign-based rearrangements

Support special events, launches, or promotional activities

Assist in setting up and dismantling event spaces or pop-up stores

Support ticketing, queue management, or entry checkpoints

Provide feedback on customer concerns or operational issues

Assist in simple reporting (daily sales summary, stock reports), support basic operational paperwork

Help prepare stock transfer forms, damage forms, or return-to-supplieritems

Passionate about anime, events, or retail operations

Responsible, positive, and eager to learn

Comfortable working in fast-paced environments

Able to work on weekends/public holidays during event periods

A team player with good communication skills

Gain hands-on experience in IP/Anime exhibitions & retail events

Learn from an experienced operations team

Build real skills in events, retail, merchandising & coordination

Be part of exciting pop-ups, openings & exhibitionlaunches!

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