Operation Manager (Expanding F&B)

Eternity Recruitment; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing restaurant group in Kuala Lumpur is seeking an Operations Manager to oversee daily operations, ensure service quality, and drive business growth. The ideal candidate will have over 5 years of experience in F&B operations, strong management skills, and proficiency in Mandarin. This role offers strategic challenges and opportunities for career advancement within the company.

Benefits

Performance incentives up to RM1,000/year

Medical, dental, and optical coverage

Annual leave package

Qualifications

• Minimum 5 years in F&B operations preferred.
• Strong background in operational planning and team management.
• Hands-on approach with experience in a fast-paced environment.

Responsibilities

• Develop and execute operational strategies for growth.
• Oversee daily operations ensuring hygiene standards.
• Lead and mentor outlet management teams.

Skills

Operational planning

Cost control

P&L management

Team management

Excellent communication

Problem-solving

Proficient in Mandarin

Education

Diploma/Degree in Hospitality/HM/F&B Management

Job description

💰 Benefits Package

Performance Incentives up to RM1,000/year (Attendance & Commitment Bonus)

Medical, Dental, and Optical Coverage (RM300/year) T&C Applied

Annual Leave: 10 days (during Probation) | 18 days (upon confirmation) + Replacement Leave

Insurance Protection

Opportunity to grow into Head of Operations as brand expands

🌟About the Opportunity

A fast-expanding Malaysian restaurant group known for its premium halal brand, currently scaling rapidly across the Klang Valley and beyond.

Seeking a highly responsible Operation Manager who want to run the business like their own, take ownership of performance, and lead outlet teams towards tangible growth.

Expect a supportive team culture, structured rewards, and opportunities to grow into a Head of Operations role as the brand expands regionally.

⚙️ What you’ll do

Strategic & Expansion Planning

Develop and execute operational strategies aligned with growth targets and outlet expansion plans

Support new outlet openings — from planning and recruitment to full operational setup

Identify new locations, business opportunities, and efficiency improvements

Collaborate with HQ and partners to maintain brand consistency and smooth rollout

Operational Excellence

Oversee day-to-day outlet operations to ensure service, food quality, and hygiene standards

Supervise outlet managers and teams to maintain operational discipline and teamwork

Monitor sales, customer satisfaction, and key performance metrics

Ensure clear communication and alignment between HQ and outlets

Manage outlet P&L, optimize costs, and track profitability across branches

Monitor food and labour costs, minimize wastage, and improve cost efficiency

Prepare performance reports and action plans for management review

Leadership & People Development

Lead, train, and mentor outlet and kitchen management teams

Conduct performance reviews and identify growth paths for team members

Build a culture of accountability, teamwork, and excellence

Quality, Compliance & Audit

Ensure outlets meet all food safety, hygiene, and operational SOPs

Maintain required licenses, documentation, and audit readiness

Implement continuous improvement initiatives to enhance consistency and quality

💰 What you’ll bring

Diploma/Degree in Hospitality/ Hotel Management, F&B Management, Culinary Art/ Food Service Management, Business Administration/ Management, or related fields

Minimum 5 years in F&B operations (multi‑outlet or chain preferred), Business Management and People Management

Strong background in operational planning, cost control, P&L, and team management

Excellent communication and problem‑solving skills

Proficient in Mandarin, English, and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.

Possess own transport and able to travel between outlets whenever necessary

Hands‑on, disciplined, and comfortable working in a fast‑paced environment

ER Ref No: 011

📊 Pay & Benefits

Your application will include the following questions:

• What’s your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years of experience do you have as an operations manager?
• How would you rate your Mandarin language skills?
• Do you possess or have access to your own transportation?
• Are you willing to travel for this role when required?
• How many years of experience do you have as a restaurant manager?
• Are you available to work outside your usual hours when required? (e.g. weekends, evenings, public holidays)

What can I earn as an Operations Manager