Operation Manager

Servay Evergreen Sdn Bhd; West Coast Division; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia is seeking an experienced Operation Manager to oversee retail operations across multiple stores. The ideal candidate must have at least 5 years in retail operations management, strong leadership skills, and expertise in inventory management. The role involves developing operational plans, leading a team of store managers, and ensuring compliance with safety regulations. Join us and be part of a dynamic company culture with opportunities for career growth and attractive benefits.

Benefits

Comprehensive health and wellness programmes

Employee discount on in-store purchases

Attractive bonus and incentive schemes

Career development opportunities

Qualifications

• Minimum 5 years in senior retail operations management.
• Strong leadership and team motivation skills.
• High proficiency in inventory management and supply chain.

Responsibilities

• Develop and implement store operational plans.
• Oversee daily operations of multiple retail stores.
• Lead and motivate store managers.

Skills

Leadership

Inventory management

Problem-solving

Communication

Analytical skills

Education

Degree in Business, Retail Management or a related field

Job description

As the Operation Manager at Servay Hypermarket Sdn Bhd, you will play a crucial role in ensuring the smooth and efficient running of our retail operations across our stores in Papar, Sabah. This full-time position will see you leading a team of store managers and overseeing all aspects of store operations, from inventory management to customer service. Your strategic leadership and operational expertise will be instrumental in driving the continued growth and success of our supermarket business.

What you’ll be doing

• Develop and implement effective store operational plans and policies to maximise efficiency and productivity
• Oversee the daily operations of multiple retail stores, monitoring key performance metrics and taking corrective action as needed
• Lead, coach and motivate a team of store managers, empowering them to achieve their targets and deliver exceptional customer service
• Collaborate with the buying and merchandising teams to optimise inventory levels and ensure product availability
• Identify and address operational challenges, implementing process improvements to drive continuous enhancement
• Monitor and ensure compliance with all relevant health, safety and security regulations
• Develop and maintain strong relationships with key stakeholders, including suppliers and local authorities

What we’re looking for

• Proven track record of at least 5 years in a senior retail operations management role, preferably within the supermarket/grocery industry
• Excellent leadership and people management skills, with the ability to inspire and motivate teams
• Strong commercial acumen and analytical skills, with a keen eye for detail and problem‑solving
• Highly proficient in inventory management, supply chain logistics and performance monitoring
• Exceptional communication and interpersonal skills, with the ability to liaise effectively with diverse stakeholders
• Degree in Business, Retail Management or a related field

What we offer

• Comprehensive health and wellness programmes
• Opportunities for career development and progression
• Collaborative and inclusive company culture
• Attractive bonus and incentive schemes
• Employee discount on in-store purchases

About us

Servay Supermarket is a leading retail company in East Malaysia, with a growing network of supermarket stores across Sabah. Established in 1988, we have built a reputation for providing our customers with a wide selection of high-quality products at competitive prices, coupled with exceptional customer service. As we continue to expand our presence, we are seeking talented individuals to join our dynamic team and contribute to our ongoing success.

Apply now to become our next Operation Manager and be a part of the Servay Supermarket journey.