Operation Executive Customer Success

OrgScale Recruitment Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is searching for an Operations Executive to manage customer service operations across 10 markets. The role demands 2-4 years of relevant experience, strong ownership, and problem-solving skills. You will design and optimize workflows while focusing on customer satisfaction improvements. Excellent communication in English and proficiency in Google Sheets are essential. This position offers an opportunity to drive operational excellence in a dynamic environment.

Qualifications

• 2–4 years of experience in customer service or equivalent operations roles.
• Detail-oriented, proactive, adaptable, and take ownership of outcomes.
• Good communication and problem-solving skills.

Responsibilities

• Learn and manage the day-to-day operations of CS teams across 10 markets.
• Create, improve, and automate workflows of the team.
• Focus efforts on strategies to increase customer satisfaction.

Skills

Customer service experience

Process optimization

Proficient in Google Sheets

Excellent communication skills

Problem-solving skills

Job description

About the Opportunity: Are You Ready to Lead and Automate Global Customer Success?

We are representing a high-growth client seeking a detail-oriented and proactive Operations Executive to be the operational force behind their Customer Service (CS) team. This is a critical role where you will be learning and managing the day-to-day operations of CS teams that are operating across 10 markets.

If you thrive on process optimization, automation, and driving measurable increases in customer satisfaction, this challenge is for you.

🔥 We Need You If You Answer YES to These:

The ideal candidate must meet the following essential criteria:

• Experience: 2–4 years of experience in customer service or equivalent operations roles (in tech, finance, or fast-paced corporate environments).
• Ownership: Detail-oriented, proactive, adaptable, and willing to take full ownership of outcomes.
• Tools: Proficient in Google Sheets and quick to learn new tools.
• Communication: Excellent English communication skills, able to present findings and collaborate with senior stakeholders.
• Problem‑Solving: Good communication and problem‑solving skills.

Key Responsibilities: Your Operational Mission

You will be the core driver of efficiency and excellence in customer interactions:

• Customer Success: Learn and manage the day-to-day operations of CS teams operating across 10 markets.
• Process Design: Create, improve, and automate workflows of the team.
• Impact: Focus efforts on strategies to increase customer satisfaction.

🛠️ Skills That Give You an Edge (Nice‑to‑Have)

• Prior experience in managing multi‑market CS operations.

If you are ready to apply your operational efficiency and ownership mindset to high-volume Customer Success operations, please submit your application below.