Operation Executive

FastJobs; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Shah Alam is seeking an Operations Executive to oversee daily trucking operations. You will monitor trips in real-time, coordinate with drivers, and resolve issues for smooth logistics. Candidates should have a diploma/degree in relevant fields and experience in a fast-paced environment. This position requires working on rotational shifts, including nights and weekends.

Qualifications

• Experience in logistics, transport operations or control tower monitoring is an advantage.
• Ability to work in a fast-paced, time-sensitive environment.

Responsibilities

• Track all active jobs from pickup to delivery using Control Tower systems.
• Communicate with drivers to confirm dispatch, loading, unloading, and job completion.
• Act as first responder for operational disruptions.

Skills

Real-time monitoring

Problem solving

Communication

Attention to detail

Tech-savvy

Education

Diploma/Degree in Logistics, Supply Chain, Business or related fields

Job description

As an Operations Executive in our Control Tower, you will be the nerve center of our daily trucking and logistics operations. Your mission is simple: ensure every job moves smoothly, safely, and on time. You will monitor trips in real time, coordinate with drivers, resolve issues quickly, and maintain high service reliability for our customers. This role requires strong attention to detail, fast decision-making, and the ability to stay calm under pressure. You will be working on rotational shifts, including nights, weekends, and public holidays.

Key Responsibilities

1. Real-Time Monitoring

• Track all active jobs from pickup to delivery using our Control Tower systems.
• Ensure drivers follow planned routes, ETAs, SOPs, and safety guidelines.

2. Driver & Partner Coordination

• Communicate with drivers to confirm dispatch, loading, unloading, and job completion.
• Provide real-time instructions during disruptions (accidents, bad weather, traffic, customer changes).
• Maintain professional, consistent communication to build trust with fleet partners.
• Act as first responder for operational disruptions.
• Troubleshoot problems quickly and propose solutions.
• Escalate to Team Lead when issues require higher intervention.

What We’re Looking For

• Diploma/Degree in Logistics, Supply Chain, Business, or related fields.
• Experience in logistics, transport operations, or control tower monitoring is an advantage.
• Able to work in a fast-paced, time-sensitive environment.
• Tech-savvy; able to operate logistics systems and real-time tracking tools.
• Willing to work rotating shifts, including nights and weekends.