Operation Delivery Manager

Computacenter; Puchong; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global IT services provider is seeking an experienced Operational Delivery Manager in Puchong, Malaysia. The role involves leading the delivery of Onsite & Field Services, ensuring compliance with KPIs and SLAs, and driving service improvements. Candidates should have proven experience in operational service delivery, strong leadership skills, and excellent stakeholder communication. Join a team that values innovation and empowers its people to shape the future of IT services.

Qualifications

• Proven experience in operational service delivery, ideally in Onsite & Field Services.
• Strong leadership and team management skills in a matrix environment.
• Ability to manage KPIs, SLAs, and contractual obligations effectively.
• Excellent stakeholder engagement and communication skills.
• Analytical mindset with proficiency in reporting and process improvement.
• Flexibility to travel and work collaboratively across multiple teams.

Responsibilities

• Lead and manage operational delivery for Onsite & Field Services.
• Ensure compliance with contractual obligations, KPIs, and service level agreements.
• Oversee incident/request management, asset tracking, and stock levels.
• Drive service improvements and operational efficiencies.
• Prepare and deliver operational and management reports.
• Collaborate with internal stakeholders and partners.
• Support transition programs and risk mitigation activities.
• Travel as needed within your region.

Skills

Operational service delivery

Leadership and team management

Stakeholder engagement

Analytical mindset

Job description

About the Role:

We are looking for an experienced Operational Delivery Manager to lead and manage the day-to‑day delivery of Onsite & Field Services within a defined geographic region. In this role, you will ensure operational excellence, meet contractual obligations, and drive service improvements that enhance customer satisfaction. You will work in a matrix environment, collaborating with internal teams, partners, and customer stakeholders to deliver high‑quality outcomes.

Job Scope:

• Lead and manage operational delivery for Onsite & Field Services across your region.
• Ensure compliance with contractual obligations, KPIs, and service level agreements.
• Oversee incident/request management, asset tracking, stock levels, and data accuracy.
• Drive service improvements and operational efficiencies.
• Prepare and deliver operational and management reports; participate in service reviews.
• Collaborate with internal stakeholders, partners, and customer IT teams.
• Support transition programs and risk mitigation activities.
• Travel as needed within your region.

What Were Looking For

• Proven experience in operational service delivery, ideally in Onsite & Field Services.
• Strong leadership and team management skills in a matrix environment.
• Ability to manage KPIs, SLAs, and contractual obligations effectively.
• Excellent stakeholder engagement and communication skills.
• Analytical mindset with proficiency in reporting and process improvement.
• Flexibility to travel and work collaboratively across multiple teams.

Why Join Us?

At Computacenter, you will be part of a global team that values innovation, collaboration, and growth. We empower our people to make decisions, take ownership, and shape the future of IT services. If you are ready to lead, inspire, and deliver excellence this is your opportunity.