Operation Coordinator/Executive (Selangor,Penang)

Harper Wira; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Selangor is seeking an Operation Coordinator/Executive to manage sea and air freight shipments, handle customer inquiries, and ensure smooth operations. The ideal candidate should be proactive, skilled in English, and have relevant qualifications. Experience in NVOCC or similar roles is preferred, with fresh graduates encouraged to apply.

Qualifications

• At least 2 years experience in NVOCC, Booking & Export.
• Computer literate in Microsoft Office (Excel & Word).
• Able to meet tight deadlines.

Responsibilities

• Attend to local and international customers calls and emails.
• Handle overall operation of sea & air freight export shipments.
• Manage daily shipment activities and provide quality service.

Skills

English proficiency

Proactive attitude

Multi-tasking

Good communication skills

Education

Minimum Diploma or Degree

Tools

Microsoft Office

SAP Cargo Management System

Job description

Operation Coordinator/Executive (Selangor, Penang)

Attend to local and international customers calls and emails, shipping/carrier/liners/NVOCC companies and freight forwarder enquiries efficiently via email or phone. Local Malaysia companies 50% and International companies 50% (mainly Hong Kong and USA).

Handle overall operation of the sea & air freight export shipments (90% US Trade). Responsible for the sea and air shipment bookings with shipping/carrier/liners/NVOCC companies.

Internal SAP Cargo Management System and DSM system (billing purpose only).

Tracking and follow up all shipments and update Agents/Customers with relevant documentations and proof of delivery from the carriers.

Manage & monitor daily shipment activities.

Provide quality service to existing and new customers.

Any other duties as and when assigned from time to time.

Additional Task: Coordination with Finance Department - Related matters, Billing and Payment collection.

Qualifications

Minimum Diploma or Degree holder in relevant fields.

At least 2 years experience in NVOCC, Booking & Export (to be considered).

Computer literate - Microsoft Office (Excel & Word) and SAP system (with/without).

A MUST for speaking and writing in English.

Hardworking, multi-tasking and proactive with sense of urgency.

Self motivated, independent, able to meet tight deadlines and good communication skills.

Able to start immediately or within short notice.

Fresh graduates and candidates without experience are encouraged to apply.