Operation and Support Engineer (f/m/d)

ng-voice GmbH; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A mobile network innovator is looking for a Technical Support Engineer in Kuala Lumpur to ensure continuous operations of telecommunications solutions. You will support clients and troubleshoot technical issues while maintaining a high standard of communication. Ideal candidates have expertise in Linux, networking infrastructures, and IMS. Flexible work culture with benefits focused on employee wellness.

Benefits

Flexible working hours

Diverse team culture

Home office budget

Mobility benefit

Fitness benefit

Language class benefit

Wellness benefit

Qualifications

• Experience providing support to technical clients and their teams.
• Very good communication and customer handling skills.
• Available to work in rotating shifts.

Responsibilities

• Continuous operations of the solution.
• Support client’s tech teams 24/7.
• Manage incidents to resolve all issues within agreed SLA.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor deployed solutions.
• Continually improve internal processes and KPI.

Skills

Experience with Linux machines

Networking infrastructures

Debugging and tracing (Wireshark)

IMS experience

Customer handling skills

Fluency in English

Support to technical clients

Tools

Kubernetes administration

AWS

GCP

Job description

About us

Committed to building the next generation of 100% software-based mobile networks, combining DevOps with telecommunications expertise, ng-voice is creating innovative mobile infrastructure solutions and making them accessible for operators and enterprises that want to deploy future-proof networks. As part of the operation and delivery team, you’ll play a key role in shaping the voice of ng-voice. Together, we devise innovative strategies to grow ng-voice's brand, attract new customers and keep existing clients excited about our products. The role can be located in Malaysia.

Tasks

What you’ll do:

• Continuous operations of the solution.
• Support client’s tech teams 24/7 via an online portal, phone, email, and chat.
• Manage incidents to resolve all issues within the agreed SLA, including escalation to higher support levels when necessary.
• Troubleshoot IMS Telco or Cloud-related issues.
• Keep clients updated on the progress.
• Continuously monitor the deployed solutions.
• Continuously improve internal processes and KPI.

Requirements

Our Ideal new colleague:

• Experience with Linux machines (setup, admin, operation).
• Experience with networking infrastructures including routing, switching, firewalls, and load balancing techniques.
• Debugging and tracing skills (Wireshark).
• You are experienced with IMS.
• Very goodcommunication and customer handling skills.
• Fluency in English.
• Available to work in rotating shifts
• Experience providing support to technical clients and their teams.

Nice to have

• Knowledge ofsignalingstandards and protocols such as SIP and Diameter.
• Experience with Kubernetes administration.
• Workedwith publiccloudslike AWS and GCP.
• Experience in mobile networks (EPC and 5G).

Benefits

A little more about our culture and why you should join

• Work-Life-Balance is a priority: Flexible working that suits you - we live and breathe a hybrid remote culture anddon'tmind where and when you work
• We are committed to building a diverse team thatrepresentsa variety of backgrounds, perspectives, and skills in a traditionally notvery diverseindustry
• We offer you the culture of a fast-growing start-up with the maturity of an enterprise company
• We are more interested in your experience and knowledge than formal degrees
• Entrepreneurial culture and flat hierarchies
• Mobility benefit, fitness benefit, language class benefit and wellness benefit (for full-time employees)
• Home office budget (for full-time employees)